We use a mixture of different platforms to provide support to developers, so review the options below to determine the best way to get help.You can also check the Apps Script Service Outage Log to see if there are known outages in Apps Script services, and whether reported outages have been resolved.
Contact Google Workspace support
If you have a Google Workspace or Cloud Identity account, you can email a Google Workspace developer support specialist.
Questions & advice
Stack Overflow contains questions on a variety of topics, and developers use the
[google-workspace-add-ons] to mark questions relevant to
this service. You might want to add additional tags to your question to attract
the attention of experts in related technologies.
Before posting a new question for the first time, please take a moment to read through the Stack Overflow FAQ. The site and its community have guidelines and tips that you should follow to help ensure your question is answered.If you have a question or issue about Apps Script itself, you can learn what help is available on the Apps Script support page.
Problems & errors
If you're encountering an error with the API, you should start by searching or posting to Stack Overflow as mentioned above. Try to isolate the problem as much as possible and post only the relevant sections of code.
If after you've tried the above options and you have determined that the cause of a problem is due to a bug in the service itself, you can search our Issue Tracker to determine if it is a known issue. If it is, you can star the issue (click the star next to the issue number) — we prioritize bugs that receive more stars. You can also add comments to existing issues, but you should only do this if you are adding context or additional information about the problem.
If the issue is completely new, you can report it on our Issue Tracker as well. If you do, please ensure you include the following information in your bug description:
- A description of the problem, and the behavior you expected instead.
- A list of steps and a small snippet of sample code that can be used to reproduce the problem.
- A description of the output you expect and what actually occurred. Include any error messages you receive.
- Information about your development environment, including programming language, library versions, etc.
Be aware that issues may be relatively quiet for a while. This does not mean we will never fix an issue; it just means that there are currently no updates.
If there is a feature or functionality missing that you would like to use, you can search our Issue Tracker to determine if others have requested it. If it has already been requested, please star the issue (click the star next to the issue number) — we prioritize bugs that receive more stars. You can also add comments to existing issues, but you should only do this if you are adding context or additional information about the problem.
If the feature hasn't been requested yet, you can file a feature request on our Issue Tracker. Please describe the specific functionality you would like to see added, as well as reasons you think it's important. If possible, include specific details about your use case and the new opportunities the feature would allow for.