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Contact Information
Before launching your Reservations End-to-End integration, it is mandatory for the
Contact Information page to be filled out. It is important that communication
post-integration is routed correctly to your technical and operations team.
You can also use this page to update contact information post-launch.
Please enter the following information:
Contact Information Fields
Alert Contacts - (required)
Partner Portal users that can troubleshoot non-emergency technical
issues that arise in Production. Automated alert emails will be sent to these users whenever issues are detected in Production.
Note: Alert contacts can only be specified in the Production Environment.
Technical Emergency Contacts - (required)
Contacts that will be notified in case of emergencies (e.g.
integration is disabled). Recommended to provide a page alias.
Technical Non-Emergency Contacts - (required)
Contacts for partner ongoing support that require technical input (e.g.
API migration efforts, matching issues).
Operational contact for merchant issues - (required for some integrations)
Contacts that will be notified of merchant issues, such as when a merchant requests to remove a partner that they do not have a business relationship with. This field is only available in some integrations.
Operational contact (for Google) - (required)
Contact for user escalations that require partner intervention
(e.g. booking not honored). These contacts are for Google use only and
will not be provided to users.
Operational contact (to share with users) - (required)
Contact that is shared with users for user escalations (e.g. refunds,
cancellations, or order modifications). This is your default brand’s support email alias.
Operational Support - (required)
Operational hours and time zones that you offer user support. Select
all that apply.
Setting up your contact information
When logging into the Partner Portal you may be presented with a modal
requesting the contact information for your account. To help Google provide you
support and notifications related to your account, it is required that the
contact information is filled in before you are able to access other features
within the Partner Portal. Once your contact information is entered the rest
of the Partner Portal will be available.
If another person from your organization is better suited to fill in the contact
information, you are able to grant them access to the Partner Portal by
switching to the Users tab within the modal. Because this contact information is
account wide, only one user needs to enter this information.
If you have any questions or need assistance you can still reach out to our
support team by using the Contact support link available on the top right corner
of the modal or by referring to our
How to get help guide.
Once all contact information has been submitted within the modal, the rest of
the Partner Portal will be unlocked and you can begin working on your
Reservations End-to-End integration. You will be able to update your accounts contact
information or user access at any time by using the
Contact Information page
of the Partner Portal, underneath the Configuration tab.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-05-20 UTC."],[],[],null,["Contact Information\n\nBefore launching your Reservations End-to-End integration, it is mandatory for the\n[Contact Information page](https://partnerdash.google.com/apps/reservewithgoogle/contactinformation) to be filled out. It is important that communication\npost-integration is routed correctly to your technical and operations team.\nYou can also use this page to update contact information post-launch.\n\nPlease enter the following information:\n\n| Contact Information Fields ||\n|----------------------------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|\n| Alert Contacts - (required) | Partner Portal users that can troubleshoot non-emergency technical issues that arise in Production. Automated alert emails will be sent to these users whenever issues are detected in Production. **Note:** Alert contacts can only be specified in the Production Environment. |\n| Technical Emergency Contacts - (required) | Contacts that will be notified in case of emergencies (e.g. integration is disabled). Recommended to provide a page alias. |\n| Technical Non-Emergency Contacts - (required) | Contacts for partner ongoing support that require technical input (e.g. API migration efforts, matching issues). |\n| Operational contact for merchant issues - (required for some integrations) | Contacts that will be notified of merchant issues, such as when a merchant requests to remove a partner that they do not have a business relationship with. This field is only available in some integrations. |\n| Operational contact (for Google) - (required) | Contact for user escalations that require partner intervention (e.g. booking not honored). These contacts are for Google use only and will not be provided to users. |\n| Operational contact (to share with users) - (required) | Contact that is shared with users for user escalations (e.g. refunds, cancellations, or order modifications). This is your default brand's support email alias. |\n| Operational Support - (required) | Operational hours and time zones that you offer user support. Select all that apply. |\n\nSetting up your contact information\n\nWhen logging into the Partner Portal you may be presented with a modal\nrequesting the contact information for your account. To help Google provide you\nsupport and notifications related to your account, it is required that the\ncontact information is filled in before you are able to access other features\nwithin the Partner Portal. Once your contact information is entered the rest\nof the Partner Portal will be available.\n\nIf another person from your organization is better suited to fill in the contact\ninformation, you are able to grant them access to the Partner Portal by\nswitching to the Users tab within the modal. Because this contact information is\naccount wide, only one user needs to enter this information.\n\nIf you have any questions or need assistance you can still reach out to our\nsupport team by using the Contact support link available on the top right corner\nof the modal or by referring to our\n[How to get help guide](/actions-center/verticals/reservations/e2e/support#how-to-get-help).\n\nOnce all contact information has been submitted within the modal, the rest of\nthe Partner Portal will be unlocked and you can begin working on your\nReservations End-to-End integration. You will be able to update your accounts contact\ninformation or user access at any time by using the\n[Contact Information page](https://partnerdash.google.com/apps/reservewithgoogle/contactinformation)\nof the Partner Portal, underneath the **Configuration** tab."]]
