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The Actions Center empowers users to see, transact, schedule, or change
bookings and orders with Google. These guides are intended to help you
complete your integration with the Actions Center. Read the sections
below for a brief overview and a list of our criteria. All partners must
abide by the
policies outlined.
How it works
After you complete your Dining integration, users can navigate to the Actions Center
booking flow via a merchant business listing on Search or Maps. After users book the appointment,
they will receive a Actions Center confirmation email. Note, you may send a
separate email to users. Please follow the
Marketing and email policy if you choose to do so.
Merchant and service eligibility
For details on eligibility requirements, supported services, and unsupported services,
see
Merchant and service eligibility.
Some criteria is industry-specific.
Not every merchant fits our criteria. For details on why some merchants
might be blocked from Actions Center, see
Access criteria.
The diagram below outlines the process to launch your merchants on Reserve
with Google.
Figure 1: High level integration steps
The diagram below illustrates the major data flows between you and
Google.
Figure 2: Integration data flow diagram
The Partner Portal offers most of the information, tools, and resources partners
need for onboarding. After you use the Partner Portal to create your Google Cloud
project and enable Sandbox API calls for it, you can test your integration
in that sandbox environment.
Troubleshooting
Please check out the
Best Practices page for more information on the integration.
If you have issues or questions about this content, be sure to check out our
support resources.
Become an Actions Center partner
To integrate with the Actions Center, you will first need to become
an Actions Center partner. Please express interest in a potential
partnership by filling out the
interest form.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-05-20 UTC."],[[["\u003cp\u003eThe Actions Center lets users manage Google bookings and orders, requiring partners to adhere to specified policies.\u003c/p\u003e\n"],["\u003cp\u003eUsers can book through business listings on Search and Maps, receiving confirmations and potentially separate merchant emails.\u003c/p\u003e\n"],["\u003cp\u003eMerchants must meet eligibility criteria, with details on supported and unsupported services provided in linked documentation.\u003c/p\u003e\n"],["\u003cp\u003eIntegration involves a multi-week process outlined in diagrams, utilizing the Partner Portal for testing and resources.\u003c/p\u003e\n"],["\u003cp\u003ePartners can access support resources and express interest in joining the Actions Center via a provided form.\u003c/p\u003e\n"]]],["The Actions Center enables users to manage bookings and orders via Google Search or Maps. Partners must integrate to enable this, following outlined policies and eligibility criteria for merchants and services. Integration involves a 12-16 week process with a dedicated team, utilizing the Partner Portal for resources and sandbox testing. Key steps include completing the Dining integration, managing data flow, and adhering to marketing policies. Partners must also express interest via the provided form. Users receive a confirmation email, and special features are available upon request.\n"],null,["# End-to-end integration overview\n\nThe Actions Center empowers users to see, transact, schedule, or change\nbookings and orders with Google. These guides are intended to help you\ncomplete your integration with the Actions Center. Read the sections\nbelow for a brief overview and a list of our criteria. All partners must\nabide by the\n[policies](/actions-center/verticals/dining/policies/platform-policies#merchant_and_service_eligibility) outlined.\n\nHow it works\n------------\n\nAfter you complete your Dining integration, users can navigate to the Actions Center\nbooking flow via a merchant business listing on Search or Maps. After users book the appointment,\nthey will receive a Actions Center confirmation email. Note, you may send a\nseparate email to users. Please follow the\n[Marketing and email policy](/actions-center/verticals/diningpolicies/platform-policies#marketing-and-email-policy) if you choose to do so.\n\nMerchant and service eligibility\n--------------------------------\n\nFor details on eligibility requirements, supported services, and unsupported services,\nsee\n[Merchant and service eligibility](/actions-center/verticals/dining/policies/platform-policies#merchant_and_service_eligibility).\nSome criteria is industry-specific.\n\nNot every merchant fits our criteria. For details on why some merchants\nmight be blocked from Actions Center, see\n[Access criteria](/actions-center/verticals/dining/policies/platform-policies#access).\n\nSpecial features\n----------------\n\n| **Note:** If you would like to enable any of the following features, please reach out to your Google contact before you proceed.\n\n- [Payments](/actions-center/verticals/dining/add-ons/payments/add-payments)\n- [Asynchronous bookings](/actions-center/verticals/dining/add-ons/add-async)\n\nLaunch process\n--------------\n\nThe diagram below outlines the process to launch your merchants on Reserve\nwith Google.\nFigure 1: High level integration steps\n\nThe diagram below illustrates the major data flows between you and\nGoogle.\nFigure 2: Integration data flow diagram **Note:** The Dining integration typically takes 12-16 weeks with a minimum of two dedicated technical resources. Actions Center partners have access to our [Partner Portal](/actions-center/verticals/dining/partner-portal/overview/overview).\n\nThe Partner Portal offers most of the information, tools, and resources partners\nneed for onboarding. After you use the Partner Portal to create your Google Cloud\nproject and enable Sandbox API calls for it, you can test your integration\nin that sandbox environment.\n\nTroubleshooting\n---------------\n\nPlease check out the\n[Best Practices](/actions-center/verticals/dining/reference/tutorials/best-practices) page for more information on the integration.\n\nIf you have issues or questions about this content, be sure to check out our\n[support resources](/actions-center/verticals/dining/support#how-to-get-help).\n\nBecome an Actions Center partner\n--------------------------------\n\nTo integrate with the Actions Center, you will first need to become\nan Actions Center partner. Please express interest in a potential\npartnership by filling out the\n[interest form](https://services.google.com/fb/forms/reservationsappointmentsonlinebooking-interestform/)."]]
