Application Chats: Freshdesk
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Freshdesk has implemented 'call center'-like capabilities as part of their customer experience management SaaS solution. This integration enables an 'agent' to provide telephony support while utilizing Freskdesk tools to solve the end user's issue with no need for a traditional desktop telephone.
This session is from an afternoon of talks by WebRTC experts, including updates from Google, Mozilla and Microsoft. The event took place at the Google office in San Francisco. More details at http://krankygeek.com.
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Last updated 2024-08-06 UTC.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2024-08-06 UTC."],[[["Freshdesk's new features provide a 'call center' experience within their customer experience management platform."],["These features allow agents to provide telephony support using Freskdesk tools, eliminating the need for a traditional desktop telephone."],["This presentation was part of a WebRTC focused event in San Francisco with speakers from Google, Mozilla and Microsoft."]]],["Freshdesk now offers call center capabilities within its customer experience management software, allowing agents to provide telephony support directly through the platform. This eliminates the need for physical desktop phones, as agents can use Freshdesk tools to resolve customer issues during calls. The information also notes a WebRTC expert event hosted at Google's San Francisco office, featuring updates from major companies like Google, Mozilla, and Microsoft. The event details can be found at krankygeek.com.\n"]]
