Deliver interactive, app-like experiences through personalized messages and rich features that drive customer loyalty and conversions.

Engage customers your way

Enable direct customer engagement via Google Search, Maps, or your brand's own channels. Recognizing that customers favor messaging, Google's Business Messages lets you connect with them wherever they are in the sales and support journey. Seamlessly integrate with our APIs, use automated responses for common queries, and ensure a smooth handoff to your live support agents.
Engage your customers with a rich, dynamic experience right in their default messaging app. Deliver the security of a verified brand interaction with brand logos and verification icons. Benefit from seamless integrations with Google Wallet, Google Maps, and Google Calendar. Enhance interactions with AI-powered conversations that are richer and more responsive.

For Developers

Find the APIs and resources you need to get started.
Message with customers from a variety of entry points, including Google Search, Maps, and third-party messaging channels.
Use the Rich Communication Services (RCS) protocol for dynamic messaging on RCS/RBM-compatible Android devices.
Contact one of our messaging partners to get started.