The Business Messages Helper Bot

The Business Messages Helper Bot lets you quickly start a conversation with your agent so you can experience what the platform has to offer. Enabling the Helper Bot is optional but highly recommended when creating your first agent.

The Helper Bot allows you to do the following:

  • Explore rich features
  • Learn how to implement features
  • Find resources for agent setup

Helper Bot welcome message Message describing the available features with suggested replies to explore them

When the Helper Bot is enabled, it sends and receives messages for your agent; no webhook is required.

Since the Helper Bot handles the messaging flow, it must be disabled before you can do any of the following:

Enable the Helper Bot

You can enable the Business Messages Helper Bot during or after agent creation. The Helper Bot is enabled by default when creating your first agent.

To enable the Helper Bot during agent creation, see Create the agent.

To enable the Helper Bot after agent creation, follow these steps:

  1. Open the Business Communications Developer Console.
  2. Select your agent.
  3. In the left navigation, click Integrations.
  4. For Helper Bot, click Enable.

Start a conversation with the Helper Bot

Once you've enabled the Business Messages Helper Bot for your agent, you can have a conversation with it.

  • If you enabled the Helper Bot after agent creation, follow the steps in Test an agent.
  • If you enabled the Helper Bot during agent creation, a dialog opens immediately to help you start the conversation. Take the following steps from this dialog:

  1. Access the agent's test URLs. There are a few ways you can do this:

    • Click the Android button or iOS button. Then scan the QR code with the corresponding mobile device and click Launch. Alternatively, click Copy Android URL or Copy iOS URL to copy the agent's test URL.
    • Click Send to send the URLs to your email address.

  2. Open the URL in your mobile device. (iOS devices require the Google Maps app.)

Disable the Helper Bot

To customize your agent so it can be verified and launched, you need to disable the Business Messages Helper Bot first.

To disable the Helper Bot,

  1. Open the Business Communications Developer Console.
  2. Select your agent.
  3. In the left navigation, click Integrations.
  4. For Helper Bot, click Disable.

When the Helper Bot is disabled, Business Messages sends user messages to your webhook.

Next steps

Now that you've explored the Business Messages features, you can start developing your agent.