Build a Support Team

You'll need:

  • The ability to contact your hoster

Next actions:

  1. Tell your hoster that your site has been compromised.

    Your hoster can make sure their other customers weren't affected, and they can potentially help recover your site. In StopBadware’s 2012 survey, 60% of people who asked their hoster for help, received it.

  2. Locate reputable online resources and helpful communities.

    Your goal is to find out where to turn if you have problems with the recovery process. In addition to the Help for hacked sites series and your hoster's help system, try searching and reading responses in discussion forums or even posting a question yourself. These communities are good starting points:

  3. Consider enlisting assistance from a trusted security expert.

    If you feel ill-equipped to recover your site on your own, try the following options:

    • Ask friends and family for recommendations.
    • Seek referrals from the standout members of reputable online communities.
    • Transfer your site to new hoster who specializes in site recovery and can recover your site as part of the transfer.

Next step

The next step in the process is Quarantine your site.