We are committed to helping developers, researchers, and enterprise teams build
successfully with WeatherNext models and datasets.

*** ** * ** ***

## Support channels

### 1. Data access \& allowlisting

For questions regarding access requests, project allowlisting status, or access
permissions across BigQuery, Earth Engine, and Google Cloud Storage:

- Submit or check the status of your request using the [WeatherNext Data Request Form](https://docs.google.com/forms/d/e/1FAIpQLSeCf1JY8G78UDWzbm0ly9kJxfSjUIJT5WyMR_HiNqCm-IHIBg/viewform).
- Requests are processed on a rolling basis within **5-7 business days**.
- For urgent onboarding or account issues, contact: [weathernext@google.com](mailto:weathernext@google.com).

### 2. Operational service health \& delivery delays

WeatherNext operational datasets target scheduled publication times on Google
Cloud Storage, BigQuery, and Earth Engine (see the
[Dissemination Schedule](https://developers.google.com/weathernext/guides/dissemination)).

- Target publication times have an expected variance of ±15 minutes.
- If data delivery exceeds **+60 minutes** past the estimated window, send email to [weathernext@google.com](mailto:weathernext@google.com) with the subject line `[Delivery Delay] {Init Timestamp UTC}`.

### 3. Technical questions \& modeling issues

For dataset schema questions, data formatting issues, or unexpected model
output:

- Email: [weathernext@google.com](mailto:weathernext@google.com)
- Please include the following details in your email to help us troubleshoot quickly:
  - **Surface:** Google Cloud Storage (Zarr), BigQuery, Earth Engine, or Model Garden.
  - **Forecast run:** Model initialization timestamp in UTC (for example, `2026-08-09 00:00:00 UTC`).
  - **Variables and coordinates:** Variable name, pressure level, and latitude and longitude bounds.
  - **Reproduction:** Minimal code snippet (Python or SQL) and full error trace.

### 4. Enterprise Google Cloud support

If your organization uses WeatherNext using managed inference on Google Cloud
(Gemini Enterprise Agent Platform or Vertex AI) and has an active Google Cloud
Support contract:

- Open a support case directly in the [Google Cloud Console Support Center](https://console.cloud.google.com/support).
- Select your project and reference **Vertex AI or Gemini Enterprise Agent
  Platform** as the component.

### 5. Open source \& research models

For issues, contributions, or questions regarding open-source research models
(WeatherNext 2-mini, GraphCast, GenCast weights and Colab notebooks):

- File an issue or discussion on the [google-deepmind/weathernext GitHub Repository](https://github.com/google-deepmind/weathernext/issues).