# How to Get Help

## Frequently asked questions

Your question might already be answered in our [FAQ](https://developers.google.com/time/faq).

## Discussion groups

We have two public discussion groups about Google Public NTP:

- [public-ntp-discuss](https://groups.google.com/group/public-ntp-discuss)

  This is a forum for presenting and discussing new ideas, products, and
  initiatives that improve NTP infrastructure across the Internet. You can
  also use it to provide feedback on Google Public NTP features. ***Do not use
  this to report security-related issues*** ; report them at
  [g.co/vulnz](https://g.co/vulnz).
- [public-ntp-announce](https://groups.google.com/group/public-ntp-announce)

  This is a read-only list where you can get information on new versions,
  releases, and features of Google Public NTP, as well as current status of
  the service.

## Reporting issues

If you encounter a problem with Google Public NTP, post to
[public-ntp-discuss](https://groups.google.com/group/public-ntp-discuss). This
shares your report publicly, and allows you to get feedback from other Google
Public NTP users. If your report is security-related, ***do not post it here*** ;
instead use [g.co/vulnz](https://g.co/vulnz).

Include the following information in your report:

- The date and time you encountered the problem
- Your location
- The platform on which you are noticing the problem (e.g., Mac, Windows, router, etc.)
- Whether the problem is continuous or intermittent