Discover support services for Google Maps APIs, including developer communities, technical guidance, and 24x7 expert support.
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| Free Resources | Community | Silver | Gold | ||||||||||||
| Product documentation | |||||||||||||||
| Stack Overflow Community | |||||||||||||||
| Issue Tracker | |||||||||||||||
| API Console Help Center | |||||||||||||||
| Standard plan billing help and billing support | — | — | |||||||||||||
| Premium Support Access | Community | Silver | Gold | ||||||||||||
| Online support through Support Portal | (24x5) |
(24x7) |
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| Phone support | (24x5) |
(24x5) |
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| Weekend and holiday support for critical issues | |||||||||||||||
| Community |
| Free and available to all customers |
| Learn More |
| Features |
| Product documentation |
| Stack Overflow Community |
| Issue Tracker |
| API Console Help Center |
| Standard plan billing help and billing support |
| Silver |
| A feature of your Premium Plan |
| Contact Sales |
| Features |
| 24x5 Online support through Support Portal |
| 24x5 Phone support |
| Product documentation |
| Stack Overflow Community |
| Issue Tracker |
| API Console Help Center |
| Gold |
| An add-on to your Premium Plan |
| Contact Sales |
| Features |
| 24x7 Online support through Support Portal |
| 24x5 Phone support |
| Weekend and holiday support for critical issues |
| Product documentation |
| Stack Overflow Community |
| Issue Tracker |
| API Console Help Center |
Community support
Support on Stack Overflow
We use the popular programming Q&A website Stack Overflow to field technical questions about the Google Maps APIs. Stack Overflow is a collaboratively-edited question and answer site for programmers. The site is not run by Google, but you can sign in using your Google account. Members of the Google Maps APIs team monitor several Google Maps related tags on Stack Overflow. It's a great place to ask technical questions about developing and maintaining your app.
The table below provides links to the Google Maps APIs product documentation, as well as links to Stack Overflow tagged for each API.
If you post a new question on Stack Overflow, please consider the following:
- Before posting, please search the group to see if someone has already answered your question. You can search from the group homepage.
- Be very clear about your question in the subject — it helps those trying to answer your question as well as those who may be looking for information in the future.
- Give plenty of details in your post to help others understand your problem. Consider including code snippets, logs, or links to screenshots.
- Please include a code snippet that demonstrates the problem. Most people will not debug errors in your code without a simple sample that easily reproduces the problem. If you find it difficult to host your code online, use a service like JSFiddle.
- Read the Stack Overflow FAQ. Follow the community site's guidelines and tips to help ensure an answer to your question. For further guidance on how to ask questions on Stack Overflow, please review these Help Center articles:
Report an issue or feature request
If you think you may have found a bug, or if you have a feature request that you would like to share with the Google Maps API team, please file a bug or feature request in our Issue Tracker.
If you are submitting a bug, please include a sample that demonstrates the problem to help us reproduce exactly what you are seeing.
| Issue tracker status codes | |
|---|---|
| New | This issue/feature request has not been triaged. |
| Assigned | The issue has a person assigned to it. |
| Accepted | The issue has been acknowledged by the assignee, who will provide updates when active investigations begin. |
| Fixed | The issue is resolved in a released version. |
| Fixed (Verified) | The issue has been addressed and the correctness of the fix has been confirmed. |
| Won't fix (Not reproducible) | There is either not enough information to fix the issue, or the issue as reported cannot be re-created. |
| Won't fix (Intended behavior) | The issue describes the expected behavior of the product under the reported circumstances. |
| Won't fix (Obsolete) | The issue is no longer relevant due to changes in the product. |
| Won't fix (Infeasible) | The issue requires changes that cannot be implemented in the foreseeable future. |
| Duplicate | This report duplicates an existing issue. |
| Issue tracker triaged codes | |
|---|---|
| PendingFurtherReview | This issue has passed initial triage and is waiting for priority review. |
| NeatIdea | Feature request is acknowledged. We are currently evaluating this request but do not have any plans to implement it. Please star to vote and comment to discuss your use case. |
| NeedsMoreInfo | This issue/feature request requires more information from the reporter. |