Frequently Asked Questions

Welcome to the Frequently Asked Questions (FAQ) page for the Google Maps Platform gaming solution.

Getting Started

Understanding the terms of service

Using the Google Maps Platform gaming solution

Errors, troubleshooting, and support

Getting Started

What is the Google Maps Platform gaming solution?
The Google Maps Platform gaming solution is a development platform for creating games that feature world scenes constructed from Google Maps geospatial data, and that are rendered at run-time by the Unity game engine. The Google Maps Platform gaming solution includes the Maps Unity SDK and the Playable Locations API.
Which APIs do I need?

The two core APIs are the Vector Tile API and the Playable Locations API.

Access theTo
Vector Tile API Retrieve map data
Playable Locations API Retrieve playable locations
What countries does the Google Maps Platform gaming solution cover?
The data that the Google Maps Platform gaming solution consumes (geospatial data that the Maps Unity SDK uses to construct real-world scenes, and the playable location data provided by the Playable Locations API) covers the entire world, except for the following unsupported regions:
China
Crimea
Cuba
Iran
North Korea
Sudan
Syria
Vietnam

Understanding the terms of service

What are the terms of service for the Google Maps Platform gaming solution APIs?
You must state within your game's terms of service, that your end users, by using the game, are bound by both the Google Maps/Google Earth Additional Terms of Service and Google Privacy Policy—and you must include hyperlinks to both.
Can I use names of companies in my game?
Yes, as long as you use the place name exactly as it is returned from our API—because Google Maps already shows POI data with names of the associated company.
Can I include well-known landmarks in my game (such as the Empire State Building)?
Yes, because this information is included in Google Maps.

Using the Google Maps Platform gaming solution

What keys or credentials should I use for different Google Maps Platform gaming solution APIs?

An API key is a globally unique alphanumeric identifier that you generate using the Google Cloud Platform Console. Each time you use Google Maps Platform gaming solution APIs, you must include an API key to authenticate your request. For more information, see Using API Keys.

API Key Restrictions

Because of the enhanced security that they afford, Google strongly recommends that you use key restrictions. Once restricted, a key will work only on platforms to which that key restriction applies. Four types of API key restrictions are available.

Restriction TypeApplies toUse With
IP Addresses Game servers and CRON jobs The Playable Locations API
HTTP Referrer Web sites Not used
Android Apps Package name and fingerprint The Vector Tile API
iOS Apps Bundle identifier The Vector Tile API
How can I find out about the changes introduced into each version of the Google Maps Platform gaming solution APIs?
You have two options:
How do I report a bug or request a new feature in the Google Maps Platform gaming solution?
As a partner, you can file bugs and make feature requests using your dedicated Issue Tracker component. If you are experiencing an urgent issue, and you have a current license, then you should contact Google Support by filing a case.
How often should I log impressions?
To log impressions, you call the methods ReportInteractedPlace() and ReportPresentedPlace() in the Google.Maps.PlayableLocationsService class, in the Maps Unity SDK. The Maps Unity SDK handles throttling, so it doesn't matter how frequently you call the two methods.

Errors, troubleshooting, and support

I can't find the answer to my question. Who should I contact?

You can call the Google Cloud Support Hotline, which is available 24x5, from Monday 9 AM Tokyo time, to Friday 5 PM Pacific time, excluding regional holidays.

Customers with Gold-level support have 24x7 access to technical support for critical issues. On weekends and regional holidays, Gold-level support customers can contact support via the Google Cloud Support Portal.

You can use the hotline for the following issues:

  • Your end users have been unable to access your production app for longer than 15 minutes.
  • You want to report a Google Maps APIs service outage. Make sure you select the geospatial option when you call.

Before you call, make sure you have your support PIN, which is available on the Google Cloud Support Portal Contact Us page. Then call us at:

Partner LocationPhone Number
United States +1 (877) 355-5787
EMEA and JAPAC +1 (646) 257-4500
When is technical support available?
You can contact support by filing a case in the Google Cloud Support Portal, or by calling the Google Cloud Support Hotline.
Support LevelDescription
Silver The Support team operates on weekdays, and is available from Monday 9 AM Tokyo time to Friday 5 PM Pacific time (24x5), excluding regional holidays.
Gold In addition to 24x5 support access, technical support for critical issues is available on weekends and regional holidays (24x7) via the Google Cloud Support Portal, and the Gold-level support pager.

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Google Maps Platform gaming solution
Google Maps Platform gaming solution