Overview

The Reserve with Google Partner Portal is an interactive tool that allows you to manage your integration with Reserve with Google. You can modify your account settings, add/remove users, update brand information and logos, and view and manage the merchant information that you’ve submitted to Google via feeds and API updates.

Sending Feedback and Reporting Problems

If you identify any problems with the Partner Portal, you can provide feedback to the Reserve with Google team by clicking the Send Feedback button, which should appear at the lower-left of the main menu.

Features

Environment Switcher

The Partner Portal allows you to view data in both your Production and Sandbox (AKA “Partner Dev”) environments. The environment switcher is located at the top of the Partner Portal UI. Always take note of which environment you’re interacting with. Certain features of the Partner Portal are only connected to Production; those are explicitly mentioned in the documentation.

Pages

Merchants

The Merchants tab allows you to view all of the merchants that have been submitted to Reserve with Google, as well as their matching status. For merchants who have been matched to a Google Maps feature, you may click on a link to view the associated feature.

If you notice that a merchant has been matched to the wrong feature, or if a merchant has not been matched, you may edit the merchant by clicking the Edit button in the Matched? column, and select from a list of the top 5 matching candidates, and match the merchant to the correct feature, or select “None” to unmatch it.

Most candidates are automatically matched to the correct feature, however the matching process is not always 100% accurate. The Google Operations team periodically reviews unmatched candidates, or candidates that you have flagged as being bad matches by marking them as “None of these are good matches”, and will try to match the merchants that you’ve submitted to the correct feature on your behalf.

Ensure that you read over the Merchant Matching Guidelines.

Account and Users (production environment only)

Account

The account settings tab allows you to view your Partner ID (also referred to as Aggregator ID) that was assigned to you when you began your integration, as well as your account on-boarding status.

Account Name

You may view your account name, which also corresponds to your default brand name, which will appear in the merchant management page, described later.

Alert Contacts

You may select a list of primary alert contacts, who will receive email alerts whenever issues are detected in Production. The list of users is populated from the Users tab, which is described next.

Users

If you have Administrator rights, you may add / remove users from your Partner Portal account. You may also subscribe / unsubscribe yourself from relevant email announcement lists. You may not subscribe / unsubscribe another user from mailings on his or her behalf, for privacy reasons. Editors may perform read / write functions within the Partner Portal. Regular users may only view data within the Partner Portal.

All users of the Partner Portal must be using Google Accounts. If you’re using Gmail, or if your organization uses Gsuite, your email address is already a Google Account. To create a Google Account using another email address, click here.

Brands

The Brands page allows you to create and delete brands that are associated with your parent account. Each brand can have its own logo, as well as its own Terms of Service, Privacy Policy, and Merchant signup URLs. Country-specific URLs can also be specified, which will override the brand-level URLs if provided.

Every account has a default brand associated with it. The default brand ID is a null string, and changing the default brand name is equivalent to changing the account name on the Accounts page.

Every merchant that you submit to Reserve with Google via data feeds or API requests is strictly associated with a single brand. If brand ID is left unspecified, a merchant will be associated with the default brand.

If you're interested in updating our partners page with a new logo and URL, please contact us at reserve-partners-support@google.com.

Feed Configuration

The Feed Configuration tab lists the 3 data feed names (Merchants, Services, Availability) and their associated SFTP dropbox usernames, that were set up when your account was initially created.

Help and Support

The Help and Support tab contains links to resources and documentation associated with the Reserve with Google program.

Dashboards

The Dashboards section provides information about feeds that have been submitted, inventory information, and integration health.

The Live Merchants dashboard is only connected to the Production environment; all other dashboards will toggle between Sandbox and Production, depending on which environment you’ve selected at the top.