Overview

The Reserve with Google Partner Portal is an interactive tool that allows you to manage your integration with Reserve with Google. You can modify your account settings, add/remove users, update brand information and logos, and view and manage the merchant information that you’ve submitted to Google via feeds and API updates.

Sending Feedback and Reporting Problems

If you identify any problems with the Partner Portal, you can provide feedback to the Reserve with Google team by clicking the Send Feedback button, which should appear at the lower-left of the main menu.

Features

Environment Switcher

The Partner Portal allows you to view data in both your Production and Sandbox (AKA “Partner Dev”) environments. The environment switcher is located at the top of the Partner Portal UI. Always take note of which environment you’re interacting with. Certain features of the Partner Portal configure global settings, or only display data from Production, and are unaffected by the environment switcher; those are explicitly mentioned in the documentation.

Pages

Merchants (environment-specific)

The Merchants tab allows you to view all of the merchants that have been submitted to Reserve with Google, as well as their matching status. For merchants who have been matched to a Google Maps feature, you may click on a link to view the associated feature.

If you notice that a merchant has been matched to the wrong feature, or if a merchant has not been matched, you may edit the merchant by clicking the Edit button in the Matched? column, and select from a list of the top 5 matching candidates, and match the merchant to the correct feature, or select “None” to unmatch it.

Most candidates are automatically matched to the correct feature, however the matching process is not always 100% accurate. The Google Operations team periodically reviews unmatched candidates, or candidates that you have flagged as being bad matches by marking them as “None of these are good matches”, and will try to match the merchants that you’ve submitted to the correct feature on your behalf.

Ensure that you read over the Merchant Matching Guidelines.

Account and Users (global setting)

Account

The account settings tab allows you to view your Partner ID (also referred to as Aggregator ID) that was assigned to you when you began your integration, as well as your account on-boarding status.

Account Name

You may view your account name, which also corresponds to your default brand name, which will appear in the merchant management page, described later.

Alert Contacts (production only)

You may select a list of primary alert contacts, who will receive email alerts whenever issues are detected in Production. The list of users is populated from the Users tab, which is described next.

Users

If you have Administrator rights, you may add and remove users from your Partner Portal account. You may also subscribe / unsubscribe yourself from relevant email announcement lists. Editors may perform read / write functions within the Partner Portal. Regular users may only view data within the Partner Portal.

All users of the Partner Portal must be using Google Accounts. If you’re using Gmail, or if your organization uses G Suite, your email address is already a Google Account. To create a Google Account using another email address, click here.

Brands (environment-specific)

The Brands page allows you to create and delete brands that are associated with your parent account. Each brand can have its own logo, as well as its own Terms of Service, Privacy Policy, and Merchant signup URLs. Country-specific URLs can also be specified, which will override the brand-level URLs if provided.

Every account has a default brand associated with it. The default brand ID is a empty string, and changing the default brand name is equivalent to changing the account name on the Accounts page.

Every merchant that you submit to Reserve with Google via data feeds or API requests is strictly associated with a single brand. If brand ID is left unspecified, a merchant will be associated with the default brand.

If you're interested in updating our partners page with a new logo and URL, please contact us at reserve-partners-support@google.com.

Although brands and their associated attributes are defined per-environment, it is generally recommended that you keep your brand definitions synchronized between your sandbox and production environments.

Configuration (environment-specific)

Feeds

The Feed Configuration tab lists the 3 data feed names (Merchants, Services, Availability) and their associated SFTP dropbox usernames, that were set up when your account was initially created. Note that the dropbox usernames differ per environment.

You may update the SSH key associated with each feed by hovering over the feed name and clicking on the edit button that appears.

Booking Server

The Booking Server tab allows you to configure the endpoint URL, username, and password for your booking server. This tab will only be accessible if you're using the newest REST-based APIv3 booking server.

Ensure that you configure the correct booking server endpoint for each environment.

Note that booking server passwords expire after 6 months. Reminder emails will be sent out once the expiration date is approaching. If the expiry date passes without the password being updated, connections to your booking server will be disabled until the password is updated and the integration is reenabled.

Help and Support

The Help and Support tab contains links to resources and documentation associated with the Reserve with Google program.

Dashboards (environment-specific*)

*The Live Merchants dashboard is only connected to the Production environment; all other dashboards are environment-specific.

The Dashboards section provides information about feeds that have been submitted, booking server health, inventory information, other important information related to your integration.