The pages within the "Dashboards" section provide information about booking server health, inventory information, and other important information related to your integration.
The Booking Server dashboard provides time-series and detailed charts about your booking server's endpoint success and failure rates, and your booking server's latency.
The Real-time Updates dashboard provides information about the success and failure rates for real-time API updates.
The Inventory Summary dashboard provides historical information about inventory (merchants, services, availability) that you are submitting to Google.
The Inventory Details dashboard provides detailed information about all of the current inventory that you have submitted to Reserve with Google. You may search and filter most of the charts by merchant ID, service ID, merchant name, or service name.
Tables on the Inventory Details dashboard
In order to be live on Reserve with Google, a service needs to meet all eligibility criteria. Refer to the “Unsupported Services” table in the Inventory Details dashboard of the Partner Portal to see a list of these ineligible services that have been disabled. Services may be disabled for one or more of the following reasons:
|Unsupported service||The service does not meet eligibility requirements. Refer to Merchant and Service Eligibility for a list of supported and unsupported services.|
|Invalid price for service||The price appears to be inaccurate for this type of service.|
|Invalid payment option||The payment option(s) specified for the service are invalid.|
|Other||The issue identified with this service does not fall into one of the above categories. Please check the data format of the service, or email email@example.com if you are unable to identify the issue.|
Match Status for Unmatched Merchants
Merchants may be unmatched due to the any of the following reasons:
|NO_MATCH_FOUND||No suitable match was found in our Maps database for this merchant.|
|NOT_SUPPORTED||The potential match shown does not meet the criteria for our platform.|
|PENDING_REVIEW||This requires you to review the potential matches using the matching tool in the Partner Portal.|
|REJECTED||The potential match shown was rejected during review due to mismatch in name and/or address. A merchant that has NO_MATCH_FOUND might also display as REJECTED.|
The Availability Checker dashboard summarizes the results of all CheckAvailability, BatchAvailabilityLookup and CheckOrderFulfillability requests. The purpose of this dashboard is to aid the investigation and diagnosis of discrepancies between Google's model of your inventory derived from feeds/real-time-updates and that provided by your booking server. To support this end, it provides a breakdown of inventory and request errors by time, merchant and other factors.
These errors break down into two categories:
- Basic request errors (http code 400, malformed payload, etc)
- Unavailable inventory. As we only request slots that we think are free, any time we receive an availability count of 0 means that there is some discrepancy in our models.
The results are based on calls to the BatchAvailabilityLookup, CheckAvailability or CheckOrderFulfillability endpoints. These calls can be triggered by one of the following source:
- The Availability Checker tool which randomly samples your inventory
- Slot Display: For partners with BatchAvailabilityLookup, our front-end will confirm a slot is available before displaying it
- Users clicking on a desired timeslot on our front-end
All of these tables are updated once an hour.
The Live Merchants dashboard provides information about merchants that are currently live on Reserve with Google. This dashboard also provides a historical view of the number of merchants who have been live on the platform over time.