Implementar as conversões otimizadas para a Web

Com as conversões otimizadas para a Web, você aumenta a precisão da medição de conversões na Web fazendo o upload de ajustes de conversão que contêm IDs de transação e identificadores de usuário com hash.

Consulte o guia Primeiros passos e implemente os pré-requisitos para conversões otimizadas para a Web antes de continuar com a implementação.

Fluxo de uso

Este é o fluxo geral para fazer upload de conversões otimizadas para a Web na API Google Ads.

  1. Verifique se você implementou os pré-requisitos, que incluem o seguinte:

    1. Ative o acompanhamento de conversões.

    2. Aceite os termos de dados do cliente.

    3. Configure a inclusão de tag no seu site.

    Consulte Implementar os pré-requisitos para receber orientações detalhadas.

  2. Normalizar e gerar hash dos dados do usuário, como endereço de e-mail, número de telefone e endereço de correspondência.

  3. Coloque os dados do usuário normalizados e com hash em objetos ConversionAdjustment. Para cada ConversionAdjustment, faça o seguinte:

    1. Defina order_id como o ID do pedido da conversão a ser ajustada, que precisa corresponder ao ID do pedido enviado pela tag.

    2. Preencha user_identifiers com os dados normalizados e com hash do usuário. Se você tiver vários identificadores de usuário disponíveis, crie um UserIdentifier separado para cada um, até cinco identificadores.

    3. Defina adjustment_type como ENHANCEMENT.

    4. Defina conversion_action como o nome do recurso de uma ConversionAction com type de WEBPAGE. Esse precisa ser o nome do recurso do ConversionAction que você criou quando implementou os pré-requisitos.

    5. (Opcional) Preencha gclid_date_time_pair para ter uma medição mais precisa. Defina conversion_date_time como a data e a hora em que ocorreu a conversão com o order_id especificado. Inclua o deslocamento do fuso horário e use o formato yyyy-mm-dd HH:mm:ss+|-HH:mm, por exemplo: 2022-01-01 19:32:45-05:00 (ignorando o horário de verão).

    6. (Opcional) Defina user_agent como o user agent da solicitação que enviou a conversão original. Assim, a conversão e o aprimoramento serão atribuídos como o mesmo dispositivo ou como entre dispositivos.

  4. Faça upload das operações de criação ConversionAdjustment para ConversionAdjustmentUploadService, definindo partial_failure como true.

  5. Revise seus uploads.

Práticas recomendadas

Siga as práticas recomendadas a seguir ao implementar conversões otimizadas para a Web.

Inclua vários identificadores, se tiver

Se você tiver o GCLID de uma conversão, recomendamos enviá-lo com o user_identifiers para melhorar o desempenho. Além disso, se você tiver mais de um UserIdentifier para a conversão, incluir vários pode melhorar a probabilidade de uma correspondência. Inclua todos os identificadores no mesmo ConversionAdjustment.

Analisar erros de falha parcial ao configurar sua integração

Ao configurar as conversões otimizadas para integração na Web pela primeira vez, analise e resolva todos os erros parciais no campo partial_failure_error da resposta. Se houver problemas na configuração, inspecione esse campo para investigar e resolvê-los. Para mais detalhes e exemplos sobre o tratamento de erros de falhas parciais, acesse o guia dedicado para falhas parciais.

Depois de resolver todos os problemas que surgiram em erros de falha parcial e a integração estiver concluída, passe a usar o diagnóstico de dados off-line para analisar regularmente a integridade das conversões.

Agrupar vários ajustes em uma única solicitação

Se você tiver vários ajustes para fazer upload, agrupe as operações em um UploadConversionAdjustmentsRequest em vez de enviar uma solicitação de upload por ajuste.

Consulte o guia de cotas para ver os limites do número de ajustes por solicitação. Se você quiser que o diagnóstico de dados off-line agrupe um conjunto de solicitações no mesmo job lógico, defina o job_id de todas as solicitações com o mesmo valor.

Preparar dados para upload

Para questões de privacidade, os dados a seguir precisam ser criptografados com hash usando SHA-256 antes do upload:

  • Endereço de e-mail
  • Telefone
  • Nome
  • Sobrenome
  • Endereço

Não gere hash dos seguintes dados:

  • País
  • Estado
  • Cidade
  • CEP

Para padronizar os resultados de hash, faça o seguinte antes de gerar hash de um destes valores:

  • Remova os espaços em branco à esquerda e à direita.
  • Converter o texto em letras minúsculas.
  • Formatar números de telefone de acordo com o padrão E164.
  • Remover todos os pontos (.) que antecedem o nome de domínio nos endereços de e-mail gmail.com e googlemail.com.

Java

private String normalizeAndHash(MessageDigest digest, String s, boolean trimIntermediateSpaces)
    throws UnsupportedEncodingException {
  // Normalizes by first converting all characters to lowercase, then trimming spaces.
  String normalized = s.toLowerCase();
  if (trimIntermediateSpaces) {
    // Removes leading, trailing, and intermediate spaces.
    normalized = normalized.replaceAll("\\s+", "");
  } else {
    // Removes only leading and trailing spaces.
    normalized = normalized.trim();
  }
  // Hashes the normalized string using the hashing algorithm.
  byte[] hash = digest.digest(normalized.getBytes("UTF-8"));
  StringBuilder result = new StringBuilder();
  for (byte b : hash) {
    result.append(String.format("%02x", b));
  }

  return result.toString();
}

/**
 * Returns the result of normalizing and hashing an email address. For this use case, Google Ads
 * requires removal of any '.' characters preceding {@code gmail.com} or {@code googlemail.com}.
 *
 * @param digest the digest to use to hash the normalized string.
 * @param emailAddress the email address to normalize and hash.
 */
private String normalizeAndHashEmailAddress(MessageDigest digest, String emailAddress)
    throws UnsupportedEncodingException {
  String normalizedEmail = emailAddress.toLowerCase();
  String[] emailParts = normalizedEmail.split("@");
  if (emailParts.length > 1 && emailParts[1].matches("^(gmail|googlemail)\\.com\\s*")) {
    // Removes any '.' characters from the portion of the email address before the domain if the
    // domain is gmail.com or googlemail.com.
    emailParts[0] = emailParts[0].replaceAll("\\.", "");
    normalizedEmail = String.format("%s@%s", emailParts[0], emailParts[1]);
  }
  return normalizeAndHash(digest, normalizedEmail, true);
}
      

C#

/// <summary>
/// Normalizes the email address and hashes it. For this use case, Google Ads requires
/// removal of any '.' characters preceding <code>gmail.com</code> or
/// <code>googlemail.com</code>.
/// </summary>
/// <param name="emailAddress">The email address.</param>
/// <returns>The hash code.</returns>
private string NormalizeAndHashEmailAddress(string emailAddress)
{
    string normalizedEmail = emailAddress.ToLower();
    string[] emailParts = normalizedEmail.Split('@');
    if (emailParts.Length > 1 && (emailParts[1] == "gmail.com" ||
        emailParts[1] == "googlemail.com"))
    {
        // Removes any '.' characters from the portion of the email address before
        // the domain if the domain is gmail.com or googlemail.com.
        emailParts[0] = emailParts[0].Replace(".", "");
        normalizedEmail = $"{emailParts[0]}@{emailParts[1]}";
    }
    return NormalizeAndHash(normalizedEmail);
}

/// <summary>
/// Normalizes and hashes a string value.
/// </summary>
/// <param name="value">The value to normalize and hash.</param>
/// <returns>The normalized and hashed value.</returns>
private static string NormalizeAndHash(string value)
{
    return ToSha256String(digest, ToNormalizedValue(value));
}

/// <summary>
/// Hash a string value using SHA-256 hashing algorithm.
/// </summary>
/// <param name="digest">Provides the algorithm for SHA-256.</param>
/// <param name="value">The string value (e.g. an email address) to hash.</param>
/// <returns>The hashed value.</returns>
private static string ToSha256String(SHA256 digest, string value)
{
    byte[] digestBytes = digest.ComputeHash(Encoding.UTF8.GetBytes(value));
    // Convert the byte array into an unhyphenated hexadecimal string.
    return BitConverter.ToString(digestBytes).Replace("-", string.Empty);
}

/// <summary>
/// Removes leading and trailing whitespace and converts all characters to
/// lower case.
/// </summary>
/// <param name="value">The value to normalize.</param>
/// <returns>The normalized value.</returns>
private static string ToNormalizedValue(string value)
{
    return value.Trim().ToLower();
}
      

PHP

private static function normalizeAndHash(
    string $hashAlgorithm,
    string $value,
    bool $trimIntermediateSpaces
): string {
    // Normalizes by first converting all characters to lowercase, then trimming spaces.
    $normalized = strtolower($value);
    if ($trimIntermediateSpaces === true) {
        // Removes leading, trailing, and intermediate spaces.
        $normalized = str_replace(' ', '', $normalized);
    } else {
        // Removes only leading and trailing spaces.
        $normalized = trim($normalized);
    }
    return hash($hashAlgorithm, strtolower(trim($normalized)));
}

/**
 * Returns the result of normalizing and hashing an email address. For this use case, Google
 * Ads requires removal of any '.' characters preceding "gmail.com" or "googlemail.com".
 *
 * @param string $hashAlgorithm the hash algorithm to use
 * @param string $emailAddress the email address to normalize and hash
 * @return string the normalized and hashed email address
 */
private static function normalizeAndHashEmailAddress(
    string $hashAlgorithm,
    string $emailAddress
): string {
    $normalizedEmail = strtolower($emailAddress);
    $emailParts = explode("@", $normalizedEmail);
    if (
        count($emailParts) > 1
        && preg_match('/^(gmail|googlemail)\.com\s*/', $emailParts[1])
    ) {
        // Removes any '.' characters from the portion of the email address before the domain
        // if the domain is gmail.com or googlemail.com.
        $emailParts[0] = str_replace(".", "", $emailParts[0]);
        $normalizedEmail = sprintf('%s@%s', $emailParts[0], $emailParts[1]);
    }
    return self::normalizeAndHash($hashAlgorithm, $normalizedEmail, true);
}
      

Python

def normalize_and_hash_email_address(email_address):
    """Returns the result of normalizing and hashing an email address.

    For this use case, Google Ads requires removal of any '.' characters
    preceding "gmail.com" or "googlemail.com"

    Args:
        email_address: An email address to normalize.

    Returns:
        A normalized (lowercase, removed whitespace) and SHA-265 hashed string.
    """
    normalized_email = email_address.lower()
    email_parts = normalized_email.split("@")
    # Checks whether the domain of the email address is either "gmail.com"
    # or "googlemail.com". If this regex does not match then this statement
    # will evaluate to None.
    is_gmail = re.match(r"^(gmail|googlemail)\.com$", email_parts[1])

    # Check that there are at least two segments and the second segment
    # matches the above regex expression validating the email domain name.
    if len(email_parts) > 1 and is_gmail:
        # Removes any '.' characters from the portion of the email address
        # before the domain if the domain is gmail.com or googlemail.com.
        email_parts[0] = email_parts[0].replace(".", "")
        normalized_email = "@".join(email_parts)

    return normalize_and_hash(normalized_email)


def normalize_and_hash(s):
    """Normalizes and hashes a string with SHA-256.

    Private customer data must be hashed during upload, as described at:
    https://support.google.com/google-ads/answer/9888656

    Args:
        s: The string to perform this operation on.

    Returns:
        A normalized (lowercase, removed whitespace) and SHA-256 hashed string.
    """
    return hashlib.sha256(s.strip().lower().encode()).hexdigest()
      

Ruby

# Returns the result of normalizing and then hashing the string using the
# provided digest.  Private customer data must be hashed during upload, as
# described at https://support.google.com/google-ads/answer/9888656.
def normalize_and_hash(str)
  # Remove leading and trailing whitespace and ensure all letters are lowercase
  # before hasing.
  Digest::SHA256.hexdigest(str.strip.downcase)
end

# Returns the result of normalizing and hashing an email address. For this use
# case, Google Ads requires removal of any '.' characters preceding 'gmail.com'
# or 'googlemail.com'.
def normalize_and_hash_email(email)
  email_parts = email.downcase.split("@")
  # Removes any '.' characters from the portion of the email address before the
  # domain if the domain is gmail.com or googlemail.com.
  if email_parts.last =~ /^(gmail|googlemail)\.com\s*/
    email_parts[0] = email_parts[0].gsub('.', '')
  end
  normalize_and_hash(email_parts.join('@'))
end
      

Perl

sub normalize_and_hash {
  my $value                    = shift;
  my $trim_intermediate_spaces = shift;

  if ($trim_intermediate_spaces) {
    $value =~ s/\s+//g;
  } else {
    $value =~ s/^\s+|\s+$//g;
  }
  return sha256_hex(lc $value);
}

# Returns the result of normalizing and hashing an email address. For this use
# case, Google Ads requires removal of any '.' characters preceding 'gmail.com'
# or 'googlemail.com'.
sub normalize_and_hash_email_address {
  my $email_address = shift;

  my $normalized_email = lc $email_address;
  my @email_parts      = split('@', $normalized_email);
  if (scalar @email_parts > 1
    && $email_parts[1] =~ /^(gmail|googlemail)\.com\s*/)
  {
    # Remove any '.' characters from the portion of the email address before the
    # domain if the domain is 'gmail.com' or 'googlemail.com'.
    $email_parts[0] =~ s/\.//g;
    $normalized_email = sprintf '%s@%s', $email_parts[0], $email_parts[1];
  }
  return normalize_and_hash($normalized_email, 1);
}
      

Fazer o upload de conversões otimizadas

Os snippets a seguir mostram como criar um ajuste de aprimoramento que contenha um código de pedido, além de identificadores de endereço de e-mail, número de telefone e endereço físico, com a padronização e o hash aplicados conforme necessário. Como prática recomendada, inclua gclid no ajuste, se ele estiver disponível.

Adicionar identificadores de usuários ao ConversionAdjustment

Java

// Creates a builder for constructing the enhancement adjustment.
ConversionAdjustment.Builder enhancementBuilder =
    ConversionAdjustment.newBuilder().setAdjustmentType(ConversionAdjustmentType.ENHANCEMENT);

// Extracts user email, phone, and address info from the raw data, normalizes and hashes it,
// then wraps it in UserIdentifier objects.
// Creates a separate UserIdentifier object for each. The data in this example is hardcoded, but
// in your application you might read the raw data from an input file.

// IMPORTANT: Since the identifier attribute of UserIdentifier
// (https://developers.google.com/google-ads/api/reference/rpc/latest/UserIdentifier) is a
// oneof
// (https://protobuf.dev/programming-guides/proto3/#oneof-features), you must set only ONE of
// hashedEmail, hashedPhoneNumber, mobileId, thirdPartyUserId, or addressInfo. Setting more
// than one of these attributes on the same UserIdentifier will clear all the other members
// of the oneof. For example, the following code is INCORRECT and will result in a
// UserIdentifier with ONLY a hashedPhoneNumber.
//
// UserIdentifier incorrectlyPopulatedUserIdentifier =
//     UserIdentifier.newBuilder()
//         .setHashedEmail("...")
//         .setHashedPhoneNumber("...")
//         .build();

Map<String, String> rawRecord =
    ImmutableMap.<String, String>builder()
        // Email address that includes a period (.) before the Gmail domain.
        .put("email", "alex.2@example.com")
        // Address that includes all four required elements: first name, last name, country
        // code, and postal code.
        .put("firstName", "Alex")
        .put("lastName", "Quinn")
        .put("countryCode", "US")
        .put("postalCode", "94045")
        // Phone number to be converted to E.164 format, with a leading '+' as required.
        .put("phone", "+1 800 5550102")
        // This example lets you input conversion details as arguments, but in reality you might
        // store this data alongside other user data, so we include it in this sample user
        // record.
        .put("orderId", orderId)
        .put("conversionActionId", Long.toString(conversionActionId))
        .put("conversionDateTime", conversionDateTime)
        .put("currencyCode", "USD")
        .put("userAgent", userAgent)
        .build();

// Creates a SHA256 message digest for hashing user identifiers in a privacy-safe way, as
// described at https://support.google.com/google-ads/answer/9888656.
MessageDigest sha256Digest = MessageDigest.getInstance("SHA-256");

// Creates a list for the user identifiers.
List<UserIdentifier> userIdentifiers = new ArrayList<>();

// Creates a user identifier using the hashed email address, using the normalize and hash method
// specifically for email addresses.
UserIdentifier emailIdentifier =
    UserIdentifier.newBuilder()
        // Optional: specify the user identifier source.
        .setUserIdentifierSource(UserIdentifierSource.FIRST_PARTY)
        // Uses the normalize and hash method specifically for email addresses.
        .setHashedEmail(normalizeAndHashEmailAddress(sha256Digest, rawRecord.get("email")))
        .build();
userIdentifiers.add(emailIdentifier);

// Checks if the record has a phone number, and if so, adds a UserIdentifier for it.
if (rawRecord.containsKey("phone")) {
  UserIdentifier hashedPhoneNumberIdentifier =
      UserIdentifier.newBuilder()
          .setHashedPhoneNumber(normalizeAndHash(sha256Digest, rawRecord.get("phone"), true))
          .build();
  // Adds the hashed phone number identifier to the UserData object's list.
  userIdentifiers.add(hashedPhoneNumberIdentifier);
}

// Checks if the record has all the required mailing address elements, and if so, adds a
// UserIdentifier for the mailing address.
if (rawRecord.containsKey("firstName")) {
  // Checks if the record contains all the other required elements of a mailing address.
  Set<String> missingAddressKeys = new HashSet<>();
  for (String addressKey : new String[] {"lastName", "countryCode", "postalCode"}) {
    if (!rawRecord.containsKey(addressKey)) {
      missingAddressKeys.add(addressKey);
    }
  }

  if (!missingAddressKeys.isEmpty()) {
    System.out.printf(
        "Skipping addition of mailing address information because the following required keys"
            + " are missing: %s%n",
        missingAddressKeys);
  } else {
    // Creates an OfflineUserAddressInfo object that contains all the required elements of a
    // mailing address.
    OfflineUserAddressInfo addressInfo =
        OfflineUserAddressInfo.newBuilder()
            .setHashedFirstName(
                normalizeAndHash(sha256Digest, rawRecord.get("firstName"), false))
            .setHashedLastName(normalizeAndHash(sha256Digest, rawRecord.get("lastName"), false))
            .setCountryCode(rawRecord.get("countryCode"))
            .setPostalCode(rawRecord.get("postalCode"))
            .build();
    UserIdentifier addressIdentifier =
        UserIdentifier.newBuilder().setAddressInfo(addressInfo).build();
    // Adds the address identifier to the UserData object's list.
    userIdentifiers.add(addressIdentifier);
  }
}

// Adds the user identifiers to the enhancement adjustment.
enhancementBuilder.addAllUserIdentifiers(userIdentifiers);
      

C#

// Normalize and hash the raw data, then wrap it in UserIdentifier objects.
// Create a separate UserIdentifier object for each. The data in this example is
// hardcoded, but in your application you might read the raw data from an input file.
//
// IMPORTANT: Since the identifier attribute of UserIdentifier
// (https://developers.google.com/google-ads/api/reference/rpc/latest/UserIdentifier)
// is a oneof
// (https://protobuf.dev/programming-guides/proto3/#oneof-features), you must set
// only ONE of hashed_email, hashed_phone_number, mobile_id, third_party_user_id,
// or address-info. Setting more than one of these attributes on the same UserIdentifier
// will clear all the other members of the oneof. For example, the following code is
// INCORRECT and will result in a UserIdentifier with ONLY a hashed_phone_number:
// UserIdentifier incorrectlyPopulatedUserIdentifier = new UserIdentifier()
// {
//         HashedEmail = "..."
//         HashedPhoneNumber = "..."
// }
UserIdentifier addressIdentifier = new UserIdentifier()
{
    AddressInfo = new OfflineUserAddressInfo()
    {
        HashedFirstName = NormalizeAndHash("Dana"),
        HashedLastName = NormalizeAndHash("Quinn"),
        HashedStreetAddress = NormalizeAndHash("1600 Amphitheatre Pkwy"),
        City = "Mountain View",
        State = "CA",
        PostalCode = "94043",
        CountryCode = "US"
    },
    // Optional: Specifies the user identifier source.
    UserIdentifierSource = UserIdentifierSource.FirstParty
};

// Creates a user identifier using the hashed email address.
UserIdentifier emailIdentifier = new UserIdentifier()
{
    UserIdentifierSource = UserIdentifierSource.FirstParty,
    // Uses the normalize and hash method specifically for email addresses.
    HashedEmail = NormalizeAndHashEmailAddress("dana@example.com")
};

// Adds the user identifiers to the enhancement adjustment.
enhancement.UserIdentifiers.AddRange(new[] { addressIdentifier, emailIdentifier });
      

PHP

// Creates the conversion enhancement.
$enhancement =
    new ConversionAdjustment(['adjustment_type' => ConversionAdjustmentType::ENHANCEMENT]);

// Extracts user email, phone, and address info from the raw data, normalizes and hashes it,
// then wraps it in UserIdentifier objects.
// Creates a separate UserIdentifier object for each. The data in this example is hardcoded,
// but in your application you might read the raw data from an input file.

// IMPORTANT: Since the identifier attribute of UserIdentifier
// (https://developers.google.com/google-ads/api/reference/rpc/latest/UserIdentifier) is a
// oneof
// (https://protobuf.dev/programming-guides/proto3/#oneof-features), you must set only ONE
// of hashedEmail, hashedPhoneNumber, mobileId, thirdPartyUserId, or addressInfo. Setting
// more than one of these attributes on the same UserIdentifier will clear all the other
// members of the oneof. For example, the following code is INCORRECT and will result in a
// UserIdentifier with ONLY a hashedPhoneNumber.
//
// $incorrectlyPopulatedUserIdentifier = new UserIdentifier([
//    'hashed_email' => '...',
//    'hashed_phone_number' => '...'
// ]);

$rawRecord = [
    // Email address that includes a period (.) before the Gmail domain.
    'email' => 'alex.2@example.com',
    // Address that includes all four required elements: first name, last name, country
    // code, and postal code.
    'firstName' => 'Alex',
    'lastName' => 'Quinn',
    'countryCode' => 'US',
    'postalCode' => '94045',
    // Phone number to be converted to E.164 format, with a leading '+' as required.
    'phone' => '+1 800 5550102',
    // This example lets you input conversion details as arguments, but in reality you might
    // store this data alongside other user data, so we include it in this sample user
    // record.
    'orderId' => $orderId,
    'conversionActionId' => $conversionActionId,
    'conversionDateTime' => $conversionDateTime,
    'currencyCode' => 'USD'
];

// Creates a list for the user identifiers.
$userIdentifiers = [];

// Uses the SHA-256 hash algorithm for hashing user identifiers in a privacy-safe way, as
// described at https://support.google.com/google-ads/answer/9888656.
$hashAlgorithm = "sha256";

// Creates a user identifier using the hashed email address, using the normalize and hash
// method specifically for email addresses.
$emailIdentifier = new UserIdentifier([
    // Uses the normalize and hash method specifically for email addresses.
    'hashed_email' => self::normalizeAndHashEmailAddress(
        $hashAlgorithm,
        $rawRecord['email']
    ),
    // Optional: Specifies the user identifier source.
    'user_identifier_source' => UserIdentifierSource::FIRST_PARTY
]);
$userIdentifiers[] = $emailIdentifier;

// Checks if the record has a phone number, and if so, adds a UserIdentifier for it.
if (array_key_exists('phone', $rawRecord)) {
    $hashedPhoneNumberIdentifier = new UserIdentifier([
        'hashed_phone_number' => self::normalizeAndHash(
            $hashAlgorithm,
            $rawRecord['phone'],
            true
        )
    ]);
    // Adds the hashed email identifier to the user identifiers list.
    $userIdentifiers[] = $hashedPhoneNumberIdentifier;
}

// Checks if the record has all the required mailing address elements, and if so, adds a
// UserIdentifier for the mailing address.
if (array_key_exists('firstName', $rawRecord)) {
    // Checks if the record contains all the other required elements of a mailing
    // address.
    $missingAddressKeys = [];
    foreach (['lastName', 'countryCode', 'postalCode'] as $addressKey) {
        if (!array_key_exists($addressKey, $rawRecord)) {
            $missingAddressKeys[] = $addressKey;
        }
    }
    if (!empty($missingAddressKeys)) {
        printf(
            "Skipping addition of mailing address information because the "
            . "following required keys are missing: %s%s",
            json_encode($missingAddressKeys),
            PHP_EOL
        );
    } else {
        // Creates an OfflineUserAddressInfo object that contains all the required
        // elements of a mailing address.
        $addressIdentifier = new UserIdentifier([
            'address_info' => new OfflineUserAddressInfo([
                'hashed_first_name' => self::normalizeAndHash(
                    $hashAlgorithm,
                    $rawRecord['firstName'],
                    false
                ),
                'hashed_last_name' => self::normalizeAndHash(
                    $hashAlgorithm,
                    $rawRecord['lastName'],
                    false
                ),
                'country_code' => $rawRecord['countryCode'],
                'postal_code' => $rawRecord['postalCode']
            ])
        ]);
        // Adds the address identifier to the user identifiers list.
        $userIdentifiers[] = $addressIdentifier;
    }
}

// Adds the user identifiers to the conversion.
$enhancement->setUserIdentifiers($userIdentifiers);
      

Python

# Extracts user email, phone, and address info from the raw data, normalizes
# and hashes it, then wraps it in UserIdentifier objects. Creates a separate
# UserIdentifier object for each. The data in this example is hardcoded, but
# in your application you might read the raw data from an input file.

# IMPORTANT: Since the identifier attribute of UserIdentifier
# (https://developers.google.com/google-ads/api/reference/rpc/latest/UserIdentifier)
# is a oneof
# (https://protobuf.dev/programming-guides/proto3/#oneof-features), you must
# set only ONE of hashed_email, hashed_phone_number, mobile_id,
# third_party_user_id, or address_info. Setting more than one of these
# attributes on the same UserIdentifier will clear all the other members of
# the oneof. For example, the following code is INCORRECT and will result in
# a UserIdentifier with ONLY a hashed_phone_number:
#
# incorrectly_populated_user_identifier = client.get_type("UserIdentifier")
# incorrectly_populated_user_identifier.hashed_email = "...""
# incorrectly_populated_user_identifier.hashed_phone_number = "...""

raw_record = {
    # Email address that includes a period (.) before the Gmail domain.
    "email": "alex.2@example.com",
    # Address that includes all four required elements: first name, last
    # name, country code, and postal code.
    "first_name": "Alex",
    "last_name": "Quinn",
    "country_code": "US",
    "postal_code": "94045",
    # Phone number to be converted to E.164 format, with a leading '+' as
    # required.
    "phone": "+1 800 5550102",
    # This example lets you input conversion details as arguments, but in
    # reality you might store this data alongside other user data, so we
    # include it in this sample user record.
    "order_id": order_id,
    "conversion_action_id": conversion_action_id,
    "conversion_date_time": conversion_date_time,
    "currency_code": "USD",
    "user_agent": user_agent,
}

# Constructs the enhancement adjustment.
conversion_adjustment = client.get_type("ConversionAdjustment")
conversion_adjustment.adjustment_type = (
    client.enums.ConversionAdjustmentTypeEnum.ENHANCEMENT
)

# Creates a user identifier using the hashed email address, using the
# normalize and hash method specifically for email addresses.
email_identifier = client.get_type("UserIdentifier")
# Optional: Specifies the user identifier source.
email_identifier.user_identifier_source = (
    client.enums.UserIdentifierSourceEnum.FIRST_PARTY
)
# Uses the normalize and hash method specifically for email addresses.
email_identifier.hashed_email = normalize_and_hash_email_address(
    raw_record["email"]
)
# Adds the email identifier to the conversion adjustment.
conversion_adjustment.user_identifiers.append(email_identifier)

# Checks if the record has a phone number, and if so, adds a UserIdentifier
# for it.
if raw_record.get("phone") is not None:
    phone_identifier = client.get_type("UserIdentifier")
    phone_identifier.hashed_phone_number = normalize_and_hash(
        raw_record["phone"]
    )
    # Adds the phone identifier to the conversion adjustment.
    conversion_adjustment.user_identifiers.append(phone_identifier)

# Checks if the record has all the required mailing address elements, and if
# so, adds a UserIdentifier for the mailing address.
if raw_record.get("first_name") is not None:
    # Checks if the record contains all the other required elements of a
    # mailing address.
    required_keys = ["last_name", "country_code", "postal_code"]
    # Builds a new list of the required keys that are missing from
    # raw_record.
    missing_keys = [
        key for key in required_keys if key not in raw_record.keys()
    ]
    if len(missing_keys) > 0:
        print(
            "Skipping addition of mailing address information because the"
            f"following required keys are missing: {missing_keys}"
        )
    else:
        # Creates a user identifier using sample values for the user address,
        # hashing where required.
        address_identifier = client.get_type("UserIdentifier")
        address_info = address_identifier.address_info
        address_info.hashed_first_name = normalize_and_hash(
            raw_record["first_name"]
        )
        address_info.hashed_last_name = normalize_and_hash(
            raw_record["last_name"]
        )
        address_info.country_code = raw_record["country_code"]
        address_info.postal_code = raw_record["postal_code"]
        # Adds the address identifier to the conversion adjustment.
        conversion_adjustment.user_identifiers.append(address_identifier)
      

Ruby

# Extracts user email, phone, and address info from the raw data, normalizes
# and hashes it, then wraps it in UserIdentifier objects. Creates a separate
# UserIdentifier object for each. The data in this example is hardcoded, but
# in your application you might read the raw data from an input file.

# IMPORTANT: Since the identifier attribute of UserIdentifier
# (https://developers.google.com/google-ads/api/reference/rpc/latest/UserIdentifier)
# is a oneof
# (https://protobuf.dev/programming-guides/proto3/#oneof-features), you must
# set only ONE of hashed_email, hashed_phone_number, mobile_id,
# third_party_user_id, or address_info. Setting more than one of these
# attributes on the same UserIdentifier will clear all the other members of
# the oneof. For example, the following code is INCORRECT and will result in
# a UserIdentifier with ONLY a hashed_phone_number:
#
# incorrectly_populated_user_identifier.hashed_email = "...""
# incorrectly_populated_user_identifier.hashed_phone_number = "...""

raw_record = {
    # Email address that includes a period (.) before the Gmail domain.
    "email" => "alex.2@example.com",
    # Address that includes all four required elements: first name, last
    # name, country code, and postal code.
    "first_name" => "Alex",
    "last_name" => "Quinn",
    "country_code" => "US",
    "postal_code" => "94045",
    # Phone number to be converted to E.164 format, with a leading '+' as
    # required.
    "phone" => "+1 800 5550102",
    # This example lets you input conversion details as arguments, but in
    # reality you might store this data alongside other user data, so we
    # include it in this sample user record.
    "order_id" => order_id,
    "conversion_action_id" => conversion_action_id,
    "conversion_date_time" => conversion_date_time,
    "currency_code" => "USD",
    "user_agent" => user_agent,
}

enhancement = client.resource.conversion_adjustment do |ca|
  ca.conversion_action = client.path.conversion_action(customer_id, conversion_action_id)
  ca.adjustment_type = :ENHANCEMENT
  ca.order_id = order_id

  # Sets the conversion date and time if provided. Providing this value is
  # optional but recommended.
  unless conversion_date_time.nil?
    ca.gclid_date_time_pair = client.resource.gclid_date_time_pair do |pair|
      pair.conversion_date_time = conversion_date_time
    end
  end

  # Creates a user identifier using the hashed email address, using the
  # normalize and hash method specifically for email addresses.
  ca.user_identifiers << client.resource.user_identifier do |ui|
    # Uses the normalize and hash method specifically for email addresses.
    ui.hashed_email = normalize_and_hash_email(raw_record["email"])
    # Optional: Specifies the user identifier source.
    ui.user_identifier_source = :FIRST_PARTY
  end

  # Checks if the record has a phone number, and if so, adds a UserIdentifier
  # for it.
  unless raw_record["phone"].nil?
    ca.user_identifiers << client.resource.user_identifier do |ui|
      ui.hashed_phone_number = normalize_and_hash_email(raw_record["phone"])
    end
  end

  # Checks if the record has all the required mailing address elements, and if
  # so, adds a UserIdentifier for the mailing address.
  unless raw_record["first_name"].nil?
    # Checks if the record contains all the other required elements of a
    # mailing address.
    required_keys = ["last_name", "country_code", "postal_code"]
    # Builds a new list of the required keys that are missing from
    # raw_record.
    missing_keys = required_keys - raw_record.keys
    if missing_keys
        puts(
            "Skipping addition of mailing address information because the" \
            "following required keys are missing: #{missing_keys}"
        )
    else
      ca.user_identifiers << client.resource.user_identifier do |ui|
        ui.address_info = client.resource.offline_user_address_info do |info|
          # Certain fields must be hashed using SHA256 in order to handle
          # identifiers in a privacy-safe way, as described at
          # https://support.google.com/google-ads/answer/9888656.
          info.hashed_first_name = normalize_and_hash( raw_record["first_name"])
          info.hashed_last_name = normalize_and_hash( raw_record["last_name"])
          info.postal_code = normalize_and_hash(raw_record["country_code"])
          info.country_code = normalize_and_hash(raw_record["postal_code"])
        end
      end
    end
  end
      

Perl

# Construct the enhancement adjustment.
my $enhancement =
  Google::Ads::GoogleAds::V16::Services::ConversionAdjustmentUploadService::ConversionAdjustment
  ->new({
    adjustmentType => ENHANCEMENT
  });

# Extract user email, phone, and address info from the raw data,
# normalize and hash it, then wrap it in UserIdentifier objects.
# Create a separate UserIdentifier object for each.
# The data in this example is hardcoded, but in your application
# you might read the raw data from an input file.
#
# IMPORTANT: Since the identifier attribute of UserIdentifier
# (https://developers.google.com/google-ads/api/reference/rpc/latest/UserIdentifier)
# is a oneof
# (https://protobuf.dev/programming-guides/proto3/#oneof-features), you must set
# only ONE of hashed_email, hashed_phone_number, mobile_id, third_party_user_id,
# or address-info. Setting more than one of these attributes on the same UserIdentifier
# will clear all the other members of the oneof. For example, the following code is
# INCORRECT and will result in a UserIdentifier with ONLY a hashed_phone_number:
#
# my $incorrect_user_identifier = Google::Ads::GoogleAds::V16::Common::UserIdentifier->new({
#   hashedEmail => '...',
#   hashedPhoneNumber => '...',
# });
my $raw_record = {
  # Email address that includes a period (.) before the Gmail domain.
  email => 'alex.2@example.com',
  # Address that includes all four required elements: first name, last
  # name, country code, and postal code.
  firstName   => 'Alex',
  lastName    => 'Quinn',
  countryCode => 'US',
  postalCode  => '94045',
  # Phone number to be converted to E.164 format, with a leading '+' as
  # required.
  phone => '+1 800 5550102',
  # This example lets you input conversion details as arguments,
  # but in reality you might store this data alongside other user data,
  # so we include it in this sample user record.
  orderId            => $order_id,
  conversionActionId => $conversion_action_id,
  conversionDateTime => $conversion_date_time,
  currencyCode       => "USD",
  userAgent          => $user_agent,
};
my $user_identifiers = [];

# Create a user identifier using the hashed email address, using the normalize
# and hash method specifically for email addresses.
my $hashed_email = normalize_and_hash_email_address($raw_record->{email});
push(
  @$user_identifiers,
  Google::Ads::GoogleAds::V16::Common::UserIdentifier->new({
      hashedEmail => $hashed_email,
      # Optional: Specify the user identifier source.
      userIdentifierSource => FIRST_PARTY
    }));

# Check if the record has a phone number, and if so, add a UserIdentifier for it.
if (defined $raw_record->{phone}) {
  # Add the hashed phone number identifier to the list of UserIdentifiers.
  push(
    @$user_identifiers,
    Google::Ads::GoogleAds::V16::Common::UserIdentifier->new({
        hashedPhoneNumber => normalize_and_hash($raw_record->{phone}, 1)}));
}

# Confirm the record has all the required mailing address elements, and if so, add
# a UserIdentifier for the mailing address.
if (defined $raw_record->{firstName}) {
  my $required_keys = ["lastName", "countryCode", "postalCode"];
  my $missing_keys  = [];

  foreach my $key (@$required_keys) {
    if (!defined $raw_record->{$key}) {
      push(@$missing_keys, $key);
    }
  }

  if (@$missing_keys) {
    print
      "Skipping addition of mailing address information because the following"
      . "keys are missing: "
      . join(",", @$missing_keys);
  } else {
    push(
      @$user_identifiers,
      Google::Ads::GoogleAds::V16::Common::UserIdentifier->new({
          addressInfo =>
            Google::Ads::GoogleAds::V16::Common::OfflineUserAddressInfo->new({
              # First and last name must be normalized and hashed.
              hashedFirstName => normalize_and_hash($raw_record->{firstName}),
              hashedLastName  => normalize_and_hash($raw_record->{lastName}),
              # Country code and zip code are sent in plain text.
              countryCode => $raw_record->{countryCode},
              postalCode  => $raw_record->{postalCode},
            })}));
  }
}

# Add the user identifiers to the enhancement adjustment.
$enhancement->{userIdentifiers} = $user_identifiers;
      

Adicionar detalhes de conversão ao ConversionAdjustment

Java

// Sets the conversion action.
enhancementBuilder.setConversionAction(
    ResourceNames.conversionAction(
        customerId, Long.parseLong(rawRecord.get("conversionActionId"))));

// Sets the order ID. Enhancements MUST use order ID instead of GCLID date/time pair.
enhancementBuilder.setOrderId(rawRecord.get("orderId"));

// Sets the conversion date and time if provided. Providing this value is optional but
// recommended.
if (rawRecord.get("conversionDateTime") != null) {
  enhancementBuilder.setGclidDateTimePair(
      GclidDateTimePair.newBuilder()
          .setConversionDateTime(rawRecord.get("conversionDateTime")));
}

// Sets the user agent if provided. This should match the user agent of the request that sent
// the original conversion so the conversion and its enhancement are either both attributed as
// same-device or both attributed as cross-device.
if (rawRecord.get("userAgent") != null) {
  enhancementBuilder.setUserAgent(rawRecord.get("userAgent"));
}
      

C#

// Set the conversion action.
enhancement.ConversionAction =
    ResourceNames.ConversionAction(customerId, conversionActionId);

// Set the order ID. Enhancements MUST use order ID instead of GCLID date/time pair.
enhancement.OrderId = orderId;

// Sets the conversion date and time if provided. Providing this value is optional but
// recommended.
if (string.IsNullOrEmpty(conversionDateTime))
{
    enhancement.GclidDateTimePair = new GclidDateTimePair()
    {
        ConversionDateTime = conversionDateTime
    };
}

// Sets optional fields where a value was provided.
if (!string.IsNullOrEmpty(userAgent))
{
    // Sets the user agent. This should match the user agent of the request that
    // sent the original conversion so the conversion and its enhancement are either
    // both attributed as same-device or both attributed as cross-device.
    enhancement.UserAgent = userAgent;
}

      

PHP

// Sets the conversion action.
$enhancement->setConversionAction(
    ResourceNames::forConversionAction($customerId, $rawRecord['conversionActionId'])
);

// Sets the order ID. Enhancements MUST use order ID instead of GCLID date/time pair.
if (!empty($rawRecord['orderId'])) {
    $enhancement->setOrderId($rawRecord['orderId']);
}

// Sets the conversion date and time if provided. Providing this value is optional but
// recommended.
if (!empty($rawRecord['conversionDateTime'])) {
    // Sets the conversion date and time if provided. Providing this value is optional but
    // recommended.
    $enhancement->setGclidDateTimePair(new GclidDateTimePair([
        'conversion_date_time' => $rawRecord['conversionDateTime']
    ]));
}

// Sets the user agent if provided. This should match the user agent of the request that
// sent the original conversion so the conversion and its enhancement are either both
// attributed as same-device or both attributed as cross-device.
if (!empty($rawRecord['userAgent'])) {
    $enhancement->setUserAgent($rawRecord['userAgent']);
}
      

Python

conversion_action_service = client.get_service("ConversionActionService")
# Sets the conversion action.
conversion_adjustment.conversion_action = (
    conversion_action_service.conversion_action_path(
        customer_id, raw_record["conversion_action_id"]
    )
)

# Sets the order ID. Enhancements MUST use order ID instead of GCLID
# date/time pair.
conversion_adjustment.order_id = order_id

# Sets the conversion date and time if provided. Providing this value is
# optional but recommended.
if raw_record.get("conversion_date_time"):
    conversion_adjustment.gclid_date_time_pair.conversion_date_time = (
        raw_record["conversion_date_time"]
    )

# Sets optional fields where a value was provided
if raw_record.get("user_agent"):
    # Sets the user agent. This should match the user agent of the request
    # that sent the original conversion so the conversion and its
    # enhancement are either both attributed as same-device or both
    # attributed as cross-device.
    conversion_adjustment.user_agent = user_agent
      

Ruby

ca.conversion_action = client.path.conversion_action(customer_id, conversion_action_id)
ca.adjustment_type = :ENHANCEMENT
ca.order_id = order_id

# Sets the conversion date and time if provided. Providing this value is
# optional but recommended.
unless conversion_date_time.nil?
  ca.gclid_date_time_pair = client.resource.gclid_date_time_pair do |pair|
    pair.conversion_date_time = conversion_date_time
  end
end

# Creates a user identifier using the hashed email address, using the
# normalize and hash method specifically for email addresses.
ca.user_identifiers << client.resource.user_identifier do |ui|
  # Uses the normalize and hash method specifically for email addresses.
  ui.hashed_email = normalize_and_hash_email(raw_record["email"])
  # Optional: Specifies the user identifier source.
  ui.user_identifier_source = :FIRST_PARTY
end

# Checks if the record has a phone number, and if so, adds a UserIdentifier
# for it.
unless raw_record["phone"].nil?
  ca.user_identifiers << client.resource.user_identifier do |ui|
    ui.hashed_phone_number = normalize_and_hash_email(raw_record["phone"])
  end
end

# Checks if the record has all the required mailing address elements, and if
# so, adds a UserIdentifier for the mailing address.
unless raw_record["first_name"].nil?
  # Checks if the record contains all the other required elements of a
  # mailing address.
  required_keys = ["last_name", "country_code", "postal_code"]
  # Builds a new list of the required keys that are missing from
  # raw_record.
  missing_keys = required_keys - raw_record.keys
  if missing_keys
      puts(
          "Skipping addition of mailing address information because the" \
          "following required keys are missing: #{missing_keys}"
      )
  else
    ca.user_identifiers << client.resource.user_identifier do |ui|
      ui.address_info = client.resource.offline_user_address_info do |info|
        # Certain fields must be hashed using SHA256 in order to handle
        # identifiers in a privacy-safe way, as described at
        # https://support.google.com/google-ads/answer/9888656.
        info.hashed_first_name = normalize_and_hash( raw_record["first_name"])
        info.hashed_last_name = normalize_and_hash( raw_record["last_name"])
        info.postal_code = normalize_and_hash(raw_record["country_code"])
        info.country_code = normalize_and_hash(raw_record["postal_code"])
      end
    end
  end
end

# Sets optional fields where a value was provided.
unless user_agent.nil?
  # Sets the user agent. This should match the user agent of the request
  # that sent the original conversion so the conversion and its enhancement
  # are either both attributed as same-device or both attributed as
  # cross-device.
  ca.user_agent = user_agent
end
      

Perl

# Set the conversion action.
$enhancement->{conversionAction} =
  Google::Ads::GoogleAds::V16::Utils::ResourceNames::conversion_action(
  $customer_id, $raw_record->{conversionActionId});

# Set the order ID. Enhancements MUST use order ID instead of GCLID date/time pair.
$enhancement->{orderId} = $raw_record->{orderId};

# Set the conversion date and time if provided. Providing this value is optional
# but recommended.
if (defined $raw_record->{conversionDateTime}) {
  $enhancement->{gclidDateTimePair} =
    Google::Ads::GoogleAds::V16::Services::ConversionAdjustmentUploadService::GclidDateTimePair
    ->new({
      conversionDateTime => $raw_record->{conversionDateTime}});
}

# Set the user agent if provided. This should match the user agent of the
# request that sent the original conversion so the conversion and its enhancement
# are either both attributed as same-device or both attributed as cross-device.
if (defined $raw_record->{userAgent}) {
  $enhancement->{userAgent} = $raw_record->{userAgent};
}
      

Fazer upload do ConversionAdjustment

Java

// Creates the conversion adjustment upload service client.
try (ConversionAdjustmentUploadServiceClient conversionUploadServiceClient =
    googleAdsClient.getLatestVersion().createConversionAdjustmentUploadServiceClient()) {
  // Uploads the enhancement adjustment. Partial failure should always be set to true.

  // NOTE: This request contains a single adjustment as a demonstration. However, if you have
  // multiple adjustments to upload, it's best to upload multiple adjustments per request
  // instead of sending a separate request per adjustment. See the following for per-request
  // limits:
  // https://developers.google.com/google-ads/api/docs/best-practices/quotas#conversion_adjustment_upload_service
  UploadConversionAdjustmentsResponse response =
      conversionUploadServiceClient.uploadConversionAdjustments(
          UploadConversionAdjustmentsRequest.newBuilder()
              .setCustomerId(Long.toString(customerId))
              .addConversionAdjustments(enhancementBuilder)
              // Enables partial failure (must be true).
              .setPartialFailure(true)
              .build());
      

C#

// Uploads the enhancement adjustment. Partial failure should always be set to true.
//
// NOTE: This request contains a single adjustment as a demonstration.
// However, if you have multiple adjustments to upload, it's best to upload
// multiple adjustmenst per request instead of sending a separate request per
// adjustment. See the following for per-request limits:
// https://developers.google.com/google-ads/api/docs/best-practices/quotas#conversion_adjust
UploadConversionAdjustmentsResponse response =
    conversionAdjustmentUploadService.UploadConversionAdjustments(
        new UploadConversionAdjustmentsRequest()
        {
            CustomerId = customerId.ToString(),
            ConversionAdjustments = { enhancement },
            // Enables partial failure (must be true).
            PartialFailure = true,
        });
      

PHP

// Issues a request to upload the conversion enhancement.
$conversionAdjustmentUploadServiceClient =
    $googleAdsClient->getConversionAdjustmentUploadServiceClient();
// NOTE: This request contains a single adjustment as a demonstration. However, if you have
// multiple adjustments to upload, it's best to upload multiple adjustments per request
// instead of sending a separate request per adjustment. See the following for per-request
// limits:
// https://developers.google.com/google-ads/api/docs/best-practices/quotas#conversion_adjustment_upload_service
$response = $conversionAdjustmentUploadServiceClient->uploadConversionAdjustments(
    // Enables partial failure (must be true).
    UploadConversionAdjustmentsRequest::build($customerId, [$enhancement], true)
);
      

Python

# Creates the conversion adjustment upload service client.
conversion_adjustment_upload_service = client.get_service(
    "ConversionAdjustmentUploadService"
)
# Uploads the enhancement adjustment. Partial failure should always be set
# to true.
# NOTE: This request only uploads a single conversion, but if you have
# multiple conversions to upload, it's still best to upload them in a single
# request. See the following for per-request limits for reference:
# https://developers.google.com/google-ads/api/docs/best-practices/quotas#conversion_upload_service
response = conversion_adjustment_upload_service.upload_conversion_adjustments(
    customer_id=customer_id,
    conversion_adjustments=[conversion_adjustment],
    # Enables partial failure (must be true).
    partial_failure=True,
)
      

Ruby

response = client.service.conversion_adjustment_upload.upload_conversion_adjustments(
  customer_id: customer_id,
  # NOTE: This request only uploads a single conversion, but if you have
  # multiple conversions to upload, it's still best to upload them in a single
  # request. See the following for per-request limits for reference:
  # https://developers.google.com/google-ads/api/docs/best-practices/quotas#conversion_upload_service
  conversion_adjustments: [enhancement],
  # Partial failure must be set to true.
  partial_failure: true,
)
      

Perl

# Upload the enhancement adjustment. Partial failure should always be set to true.
#
# NOTE: This request contains a single adjustment as a demonstration.
# However, if you have multiple adjustments to upload, it's best to
# upload multiple adjustments per request instead of sending a separate
# request per adjustment. See the following for per-request limits:
# https://developers.google.com/google-ads/api/docs/best-practices/quotas#conversion_adjustment_upload_service
my $response =
  $api_client->ConversionAdjustmentUploadService()
  ->upload_conversion_adjustments({
    customerId            => $customer_id,
    conversionAdjustments => [$enhancement],
    # Enable partial failure (must be true).
    partialFailure => "true"
  });
      

Revisar seus uploads

Use o diagnóstico de dados off-line para analisar a integridade geral dos seus uploads recentes. O sucesso do upload não significa, necessariamente, que os uploads têm correspondências.

Ao gerar relatórios sobre as métricas de conversão das campanhas, consulte Como mapear métricas da interface do usuário para correlacionar as métricas da interface do Google Ads com os campos de relatórios da API Google Ads. Também é possível consultar o recurso conversion_action para conferir o número total de conversões e o valor total delas em uma determinada ação.