User Research, Sprint Master
- Google certified Sprint Master
- Value proposition
- Understanding People
- Understand Why (any kind of research
Silvia is a Creative Strategist. She has been helping companies improve innovation, learning and customer experience.
Silvia's also helped teams design concepts and solutions for photographic contests; knowledge sharing tools; social tools; non-profit sites; public administration services; and learning sites among others.
As an independent consultant, she helps big corporations, small business and startups build and improve customer experiences, and create good relationship with users and customers. She can help startups learn about their customers' needs and expectations and how this knowledge can impact design, define services, and talent hiring and retention. She also helps companies find social values to increase both business and social impact.
She's worked for public and private companies in industry, education and services, including Let's bonus; elaCaixa; Piggydreams; Nestle; Fundacion Affinity; and RAAC. She lives in Barcelona, is the mother of twins and wrote a book about how to get ready to be a mum. She speaks fluent English, Spanish and Catalan.