ConversationalSetting

Conversational setting for an agent or location.

Each locale has its own conversational settings. Locale is represented by a well-formed IETF BCP 47 language tag.

JSON representation

JSON representation
{ "welcomeMessage": { object (`WelcomeMessage`) }, "offlineMessage": { object (`OfflineMessage`) }, "privacyPolicy": { object (`PrivacyPolicy`) }, "conversationStarters": [ { object (`ConversationStarters`) } ] }

{
  "welcomeMessage": {
    object (WelcomeMessage)
  },
  "offlineMessage": {
    object (OfflineMessage)
  },
  "privacyPolicy": {
    object (PrivacyPolicy)
  },
  "conversationStarters": [
    {
      object (ConversationStarters)
    }
  ]
}

Fields
`welcomeMessage`	`object (WelcomeMessage)` Required. Details about the welcome message for an agent.
`offlineMessage`	`object (OfflineMessage)` Optional. Details about the offline message for an agent.
`privacyPolicy`	`object (PrivacyPolicy)` Required. Details about the agent's privacy policy.
`conversationStarters[]`	`object (ConversationStarters)` Optional. Details about the agent's conversation starters. Maximum 5.

OfflineMessage

The greeting shown to users when they enter a conversation with the agent outside the chat hours.

JSON representation
{ "text": string }

Fields

Fields
`text`	`string` The text of the offline message. Maximum length 1000 characters.

text

string

The text of the offline message. Maximum length 1000 characters.

PrivacyPolicy

JSON representation
{ "url": string }

Fields

Fields
`url`	`string` Required. The URL for the privacy policy.

url

string

Required. The URL for the privacy policy.