Office Hours: Aug 10, 2021

This newsletter follows each Business Messages Office Hours meeting, summarizing news from Google and from our brand and partner ecosystem.

Industry news 🧨

Sector overview

M&A activity and funding:

Top questions this week 🙋

"Can users enter free text instead of quick replies for the survey"

Currently only fixed replies are supported.

"What happens if the user types text instead of tapping a chip?"

The message will be sent back to you as a standard message and the survey will be stopped.

"What happens if two partners try to launch an agent for the same location?"

Only one agent can be live on a single location. If someone tries to launch an agent when one is already launched they will get an error message. If this happens they should contact support who will work with both partners to get the agent set up correctly.

Who are you and what is your BIGGEST wish for Business Messages? Please let us know! 🤷

Complete this very quick survey and let us know about you, your company, and your biggest requests for Business Messages!

We might even feature your responses in a future version of this email (only if you want).

Free, 1 hour training session focused on launching to Search and Maps! 🎒

Want to hang out with Adam some more? Sign up here and learn how to get your agents to show up in Google Search and Maps. Training session is taking place on August 17th.

What's new? 🚀


See metrics for Business Messages agents in the console. Coming soon!


Automation with Dialogflow


Customizable surveys via the API and Console

Create customized surveys through the API and in the Business Communications Developer Console. Ask up to five questions to get more feedback from users. The survey responses are sent back to your webhook. See details here.


Agent of the week 🤖

Chat with Ava from ADT (by Pypestream). Ava sets expectations for what the agent can do and then uses concise messages to walk customers through the selection process to find the best security solution for them. Chips and carousels make the journey easy and results clear.


Submit your agents to get showcased at Agent of the week!