Business Messages Marketing Collateral

This page hosts Business Messages partner marketing collateral and content creation guidelines. Please share the content with prospects and clients, amplify your pitch, and help evangelize Business Messages. We’re often adding new content, so check back often.

Online resources

This short video shows consumers in day-to-day situations, and highlights core product features.

Developer information for Business Messages.

The marketing website for Business Messages.

An overview and step by step guide to building great Business Message experiences.

Events and videos

Recording of Google Cloud Next OnAir session.

Recording of Business Messages session at the Mobile Ecosystem Forum's Connects event.

Recording of Business Messages session at NRF 2021, focusing on helping retailers succeed in today’s landscape.

Case studies

Business Messages reduces average handle times 28%.

Business Messages delivers higher CSAT scores and cost savings.

Business Messages drives CSAT scores over 85%.

Business Messages boosts customer service productivity by over 10%.

Infographics and research

Commissioned research report outlining what businesses need to know about communicating with consumers.

Technical paper that demonstrates the value of Business Messages.

Infographics showcasing consumer and business preferences for messaging. Also available in Español (América Latina) | Português do Brasil | हिन्दी

Content guidelines and tips

The Business Messages icon.

Guide for creating Business Messages case studies.

Guide for content creation and Google review process.

Example posts and visuals to share across your social media channels.