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Business Messages release notes

This page provides information about changes in Business Messages.

November 30, 2021

New

October 18, 2021

New

  • Onboard, verify, and launch Business Profile (formerly Google My Business) locations quickly.

October 12, 2021

New

October 11, 2021

New

September 20, 2021

New

September 09, 2021

Changed

  • Agent logos are recommended, but no longer required, when creating and launching agents. See BusinessMessagesAgent.

July 28, 2021

Changed

  • Surveys now support up to five questions: a required question, up to two template questions, and up to two custom questions. The survey response format is updated to support the new options.

Deprecated

July 1, 2021

New

April 16, 2021

Update

April 13, 2021

New

  • The Dialogflow integration adds easy automation to Business Messages agents with FAQ bots and automatic responses.

March 29, 2021

Update

  • The URL entry point has moved from beta to being generally available. This entry point lets you start conversations with agents from links. See Start conversations from URLs.

March 24, 2021

New

February 4, 2021

Update

January 12, 2021

Changed

December 15, 2020

Update

  • Added support for non-local configuration of agents, verification, and launch to the API Explorer sample.

December 7, 2020

New

  • Added Node.js, Java, and Python examples for all messages types in the Send messages guide.

November 24, 2020

New

November 23, 2020

New

November 19, 2020

New

November 18, 2020

New

November 10, 2020

New

August 7, 2020

New

  • representative.avatarImage customizes your representatives' images on a message-by-message basis and helps users connect with and understand who they're chatting with.

July 27, 2020

New

  • Added an Appointment Agent sample, which uses Dialogflow and Node.js to power a conversational agent that helps a customer setup an appointment with a business.

July 22, 2020

New

  • The live agent request suggestion guides users to interact with human representatives during complex interactions or when automation can't handle a user request.

June 17, 2020

New

June 9, 2020

New

June 5, 2020

Changed

  • Updated Echo Agent samples to include full client SDKs for Java, Python, and Node.js. Samples include expanded functionality for creating cards, carousels, and suggested replies.

May 18, 2020

New

  • The Dial action opens users' default dialer app with the specified phone number pre-populated.

March 30, 2020

New

  • Fallback text that displays if the user's device doesn't support the message type or content. See Send messages.

March 12, 2020

Changed

March 10, 2020

New

  • Rich cards and rich card carousels send groups of related information, media, and suggestions to users in a straightforward interface.
  • Typing indicators, representative joined/left events, and requests for live agents enrich conversations for both users and agents. See Events.

February 19, 2020

New

Changed

  • Updated Receive messages to include guidance on accepting, acknowledging, and processing incoming user messages.

February 13, 2020

New

  • Added the agent field to incoming user messages to assist with per-message agent identification. Only applicable to agents using the Business Messages API.

February 6, 2020

New

  • Metrics covers key agent metrics, improving metrics, and tracking your own metrics.

January 8, 2020

New

  • Begin the conversation covers how to guide users in new conversations with welcome messages and conversation starters.

December 3, 2019

Changed

  • Best practices updated with content about incoming message de-duplication and handling at-least-once message delivery.