AI-generated Key Takeaways
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Learn how to register as a partner, create and configure agents, and add locations.
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Discover how to develop messaging flows, integrate with other products, and verify agents and locations.
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Understand the process for launching agents and locations, and learn how to perform quality assurance.
| Register as a partner |
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| Register as a partner Set your partner information, get access to the console, and enable the APIs. |
| Create and configure agents |
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| Create an agent Enable conversations for brands you manage by creating agents. |
| Explore features with the Helper Bot Explore the Business Messages features in a conversation with your agent. |
| Set your webhook Set your webhook URL, either on the partner level or the agent level. |
| Set non-local information Set information that determines which non-local entry points an agent qualifies for. |
| Set messaging availability Set live agent and automation hours for an agent. |
| Begin the conversation Set the welcome message, offline message, conversation starters, and other conversational settings. |
| Localization and locales Localize user experiences by making agents aware of users' locale and language preferences. |
| Add locations |
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| Add locations Associate physical locations with an agent. |
| Develop messaging flows |
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| Overview: Life of a message The end-to-end process of sending and receiving a message. |
| Receive messages Receive and process messages from users. |
| Send messages Send messages—including plain text, rich text, suggestions, and cards—to users. |
| Track message receipts Receive and process delivery receipts. |
| Send and receive events Communicate using non-message content. |
| Send surveys Track user satisfaction, task completion, and other metrics with customizable surveys. |
| Sample conversation: Hello, World A simple conversation with samples of code for each message. |
| Sample conversation: Handoff from bot to live agent A conversation involving both automation and live agents with samples of code for each message. |
| Sample conversation: Authenticate the user A conversation involving user authentication through OAuth with samples of code for each message. |
| Integrate with other products |
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| Start conversations from a website Add the Business Messages widget to a website. |
| Start conversations from a URL Enable conversations anywhere you can put a URL. |
| Automate with Dialogflow Add easy automation to your agent through natural language understanding with Dialogflow. |
| Onboard locations with Business Profile Quickly launch locations you manage in Business Profile. |
| Authenticate with OAuth Connect to an external OAuth provider to confirm user identities. |
| Verify agents and locations |
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| Verify agents and locations Confirm your agent's information and relationship with the brand it represents. |
| Launch agents and locations |
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| Launch agents Make an agent available on Google-owned entry points. |
| Launch locations Make a location available on Google-owned entry points. |
| Quality assurance |
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| Troubleshoot your agent Explore different ways to diagnose a problem with your agent. |
| Fix a suspended agent Reinstate your agent after a suspension. |
| Monitor performance with metrics Access and track key performance metrics for your agent. |
| Test your webhook Use the Business Messages test framework to test your webhook. |