Ineligible postalAddress.countryCode for reselling Google Workspace
alternateEmail cannot be at the same domain as customerDomain
Recommendation
Verify that required parameters are present and valid for the customer.
Only 6 parameters are required to create a customer:
customerDomain
alternateEmail
postalAddress.contactName
postalAddress.organizationName
postalAddress.postalCode
postalAddress.countryCode
customers.get
404:notFound
Cause
Customer/Domain does not exist for any Google Workspace Account
Recommendation
This is the desired error when attempting to create a new Google Workspace account. It signals that the input domain is available for creating a Google Workspace account.
429:usageLimits.quotaExceeded
Cause
Queries per second limit has been surpassed.
Recommendation
Implement a backoff retry strategy or cache results to make fewer API calls.
subscriptions.changeRenewalSettings
412:conditionNotMet
Cause
Renewal settings don't apply to flexible or trial payment plans
Recommendation
Make sure you only call this method on commitment payment plans:
ANNUAL_MONTHLY_PAY
ANNUAL_YEARLY_PAY
subscriptions.changeSeats
400:badRequest
Cause
Subscription is either suspended or cancelled
Recommendation
Verify that the subscription is active and customer is still under your reseller account
400:invalid
Cause
Several possible causes:
Seat reduction is not allowed for annual plan types
Seat amount requested is less than current users on account
Increased the incorrect seat parameter or attempted to change licensedNumberOfSeats parameter which is read-only
During trial period, customers have a maximum seat limit of 10
Recommendation
Seat reduction is not allowed for annual plan types
Consider changing renewal settings for the subscription to automatically set (at time of renewal) seats equal to the amount of active users on the account
Seat amount requested is less than current users on account
Message customer that they must remove a user before they can decrease their seat count
Increased the incorrect seat parameter or attempted to change licensedNumberOfSeats parameter which is read-only
For FLEX, increase maximumNumberOfSeats
For ANNUAL, increase numberOfSeats
During trial period, customers have a maximum seat limit of 10
Calling subscriptions.startPaidService will immediately end the trial period, commence billing, and remove the 10 seat maximum limit
subscriptions.delete
403:forbidden
Cause
Reseller no longer owns the customer or they never did
Recommendation
Either call customers.get before making these calls or keep better syncing of local customers
412:conditionNotMet
Cause
Transfers to direct are not allowed if no admin user is present on the Google Workspace account
Reseller no longer owns the customer or they never did
Recommendation
Either call `customers.get` before making these calls or keep better syncing of local customers
403:usageLimits.dailyLimitExceeded
Cause
Daily quota for calls on this API has been reached. Too many calls were made likely a cause of no delay in retry logic.
Recommendation
Implement a backoff delay. If attempting to retrieve many subscriptions, consider using subscriptions.list without specifying customerId or subscriptionId. 100 subscriptions can be returned max per call. Use pageToken parameter to continue retrieving all subscriptions under reseller account.
429:usageLimits.quotaExceeded
Cause
Queries per second limit has been surpassed.
Recommendation
Implement a backoff delay. If attempting to retrieve many subscriptions, consider using subscriptions.list without specifying customerId or subscriptionId. 100 subscriptions can be returned max per call. Use pageToken parameter to continue retrieving all subscriptions under reseller account.
