Escalations

Stay organized with collections Save and categorize content based on your preferences.

This page is for current Order with Google partners. If you're a prospective or onboarding partner, review the Order with Google documentation or reach out to your Google consultant for support.

To help us direct you to the appropriate support team, choose your status from the following tabs:

Launched partner

Technical support

If you've already integrated and launched with Order with Google and need support for any technical issues, fill out this form to open a case with our support team. Limit each case to one issue and create additional cases as needed.

Undergoing maintenance

If you're undergoing maintenance and need to un-deploy your integration, follow the steps mentioned at Undeploy a release. When you're ready to redeploy your integration, deploy the version for production.

Actively integrating

If you're currently onboarding with Order with Google, contact your Google consultant.

Interested in integrating

If you want to integrate with Order with Google, review the Order with Google documentation to express your interest.

Escalations to partners

As the owner of your Order with Google Action, you must ensure that your Action's inventory and fulfillment remain online and up-to-date. You can also use the monitoring tools available to you in the Actions console. If Google detects an increase in errors from your Action, our team might reach out to your technical contacts for escalation, depending on their severity. We then expect you to resolve the issue in a timely manner.