# Reservations Waitlists Partner Portal Merchant Matching and Testing

## Overview

In the "Inventory" page, you can view all of the inventory that has been
submitted to the Actions Center along with its matching status. For merchants
who've been matched to a Google Maps feature, you can click a link to view the
associated feature.

> [!NOTE]
> **Note:** The settings in the "Inventory" page are environment specific.

## Filtering Merchant Inventory

In the Inventory tab, you will be able to filter inventory by:

- Brand
- Integration type
- Integration state (select Integration type first)

> [!NOTE]
> **Note:** "RwG-Starter" integration type/state filters are **not supported.**

- To read more about the definition of each inventory state, read the
  [Inventory View](https://developers.google.com/actions-center/verticals/reservations/waitlists/partner-portal/inventory/inventory-view#integ-type-state) tutorial.

- Merchant ID

- Service ID

- Country (based on matched address or structured `country` field in the Merchant feed)

> [!NOTE]
> **Note:** Merchant ID and Service ID requires an exact match.

## Edit or make a match

There are access points to edit or make a merchant match, all of which edit using the same mechanism:

- List view - edit under "Matched?"
- Merchant details view - edit under "Matched"
- Service details view - edit under "Merchant matched"

Regardless of the matching entry point, all matching updates will be made at the merchant level.

### Instructions for matching via List View

First search for the merchant you are looking to make or edit the match for.
![](https://developers.google.com/static/actions-center/images/partner-portal/merchant_matching_1.png)

If you notice that a merchant has been matched to the wrong feature, or if a
merchant has not been matched, click the **Edit** button in the **Matched?**
column to edit the merchant. Then, select from a list of the top matching options
and match the merchant to the correct feature. Select the correct matching option
and then click **Save** at the bottom of the modal to apply your changes.
![](https://developers.google.com/static/actions-center/images/merchant-matching-2.png)

Most candidates are automatically matched to the correct feature. The Google
Operations team periodically reviews unmatched candidates and candidates that
have been flagged as bad matches. The team tries on your behalf to match the
merchants that you've submitted to the correct feature, but ultimately, it is
the responsibility of the partner to ensure the matches are correct.

For more information on how to associate merchant data with a Maps feature,
see [Matching guidelines](https://developers.google.com/actions-center/verticals/reservations/waitlists/partner-portal/inventory/matching-guidelines).

## Remove a match

If you notice a merchant is incorrectly matched to a feature, you can unmatch the merchant.

> [!NOTE]
> **Note:** When a match is broken, the services associated with the merchant will no longer be bookable. However any pre-existing bookings will still exist.

To break a match, click the **Edit** button in the **Matched?** Column to edit the
merchant. Then, select the **"None of these are good matches"** to unmatch the
merchant from the feature and then click **Save** to apply your changes.
![](https://developers.google.com/static/actions-center/images/merchant-matching-3.png)

## Errors when Matching

There may be times when editing or removing a match cannot be performed. This
can be due to a previous match action that cannot be overridden.

If you believe the match is incorrect, please open a [case on Partner Portal](https://partnerdash.google.com/apps/reservewithgoogle/support/cases/)
for further guidance.

## Merchant Statuses

Merchants can be in one of the following statuses:

| Status ||
|---|---|
| Servable | Merchant has been matched to a Google Maps feature. They're eligible to accept bookings once service and availability data are submitted. |
| Processing | Merchant data is uploaded and being processed. |
| Unmatched | Merchant data is processed, but no suitable matching Google Maps features have been found. Alternatively, potential matches might be in the middle of manual review. |
| Deleted | Merchant was recently deleted from the feed, or deleted by an API update. |

To learn more about why a merchant is unmatched, please review the
[Match Status](https://developers.google.com/actions-center/verticals/reservations/waitlists/partner-portal/dashboards/other-dashboards#match-status) under Inventory Details \> Unmatched Merchants table.