# Overview and Eligibility

The **[Waitlist](https://developers.google.com/actions-center/verticals/reservations/waitlists/integration-steps/overview)** integration allows users to add themselves directly to a merchant's waitlist via Google Maps or Google Search.
![Joining a waitlist via Google](https://developers.google.com/static/actions-center/images/waitlists/Join_Waitlist.png) Joining a waitlist via Google

## How to get started

To begin an integration, complete the following steps:

1. Review [Merchant and service eligibility](https://developers.google.com/actions-center/verticals/reservations/waitlists/policies/platform-policies#merchant_and_service_eligibility) criteria and policy documentation.
2. Read the overview of your integration type.
3. Complete the [Interest form](https://services.google.com/fb/forms/reservationsappointmentsonlinebooking-interestform/) or work with your Google business development contact to begin the integration.
   - If you already have an existing [Reservations End-to-End](https://developers.google.com/actions-center/verticals/reservations/e2e/overview) or [Business Link](https://developers.google.com/actions-center/verticals/reservations/bl/overview) integration, file a [new support case](https://partnerdash.google.com/apps/reservewithgoogle/support/cases/create) indicating the additional integration or add-on that you'd like to request.

### Add-Ons

To enable these features on your active Reservations Waitlists integration, please file a [new support case](https://partnerdash.google.com/apps/reservewithgoogle/support/cases/create)

- [End-to-end reservations](https://developers.google.com/actions-center/verticals/reservations/e2e/overview)
- [Menus](https://developers.google.com/actions-center/verticals/reservations/waitlists/add-ons/add-menus/overview)
- [Business links](https://developers.google.com/actions-center/verticals/reservations/bl/overview)

### Special Features

Special features can be enabled at any time by following the attached documentation

- [Adding options for party sizes above the maximum](https://developers.google.com/actions-center/verticals/reservations/waitlists/special-features/adding-above-max-party-size)
- [Adding a special request box](https://developers.google.com/actions-center/verticals/reservations/waitlists/special-features/special-request-box)
- [Adding merchant-specific terms](https://developers.google.com/actions-center/verticals/reservations/waitlists/special-features/merchant-specific-terms)